Installation Driver Specialist

About the role

As a Technician Specialist, you aren’t just a driver—you’re an ambassador, an expert installer, and a mentor. You’ll bring the latest tech and beautiful furniture to life, ensuring our customers get the premium experience they expect, as part of a 2‑person delivery crew driving a 7.5‑tonne vehicle.

Key Responsibilities

• Premium Installation: Expertly install furniture, white goods, and home cinema systems.
• Customer Ambassadorship: Act as the face of John Lewis, treating every home with the utmost respect.
• Knowledge Sharing: Coach your partner on the best installation techniques and customer service practices.
• Problem Solving: Handle the unexpected with a calm, professional attitude to ensure every delivery is a success.

A note on the physicality: This is a hands‑on, high‑energy role. You will be handling heavy, high‑value items such as sofas, mattresses, and appliances.

Essentials – Skills required

• Licensing: Valid Manual C1 UK driving licence (max 6 points).
• Qualifications: Valid DCPC and Tachograph Card (must be held by your start date).
• Experience: Proven history of driving 7.5‑tonne vehicles and experience in home installations.
• Communication: Friendly, professional manner – both in person and over the phone.
• Tech‑savvy: Comfortable with modern tech and eager to learn about new products.

Desirable – Skills

• Experience with integrated appliances or electrical disconnections.
• Skills in TV wall mounting or flat‑pack assembly.
• Knowledge of domestic lighting or cooking appliance replacement.

Benefits

• Discounts at John Lewis (25%) and Waitrose (20%) after 3 months of service.
• Flexible working opportunities.
• Equal parenthood leave.
• Great progression and development opportunities.

41 hours of full‑time work per week across four days. Two rotas available: 06:00–17:00, Monday to Friday; Saturday 07:00–18:00, or 10:30–21:30, Monday to Friday; Saturday 07:00–18:00.

The partnership

We’re the largest employee‑owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service at John Lewis, and passionately serving food‑lovers at Waitrose.

As Partners we all share the responsibility of ownership and its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the partnership a place we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can thrive. Growing ourselves individually and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

Some of our roles are subject to pre‑employment vetting, which may include DBS checks for successful candidates. If required, you’ll be informed and provided with information about vetting during the recruitment process. We encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some roles.

We occasionally close vacancies early if we receive a high volume of applications, so we recommend you apply early. If you require a reasonable adjustment due to a disability that may mean you need more time to complete your application, please contact us as soon as possible.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts where possible. Discuss this further with the hiring manager during your interview.

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