Work Area Manager – Night Shift
Salary £40,241 – £43,241 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension scheme
Full time, Permanent
Location: Croydon MC, Croydon, CR9 4AA
Shift Patterns
Monday to Friday, 22:00 – 06:12
Responsibilities
Lead a dedicated team of full- and part‑time employees, holding regular one‑to‑one and team meetings, reviewing performance and plans daily, championing health and safety initiatives, increasing efficiency, and identifying areas of improvement.
Support the Shift Manager to provide high‑quality service, ensure operational targets are met, and manage line responsibilities including sick leave, attendance, training, development and participation in continuous improvement programmes.
Skills & Experience
- Leadership: Ensures basics are right, takes a ‘one company’ approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both heart and brain when communicating.
- People: Understands diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and develops talent, collaborates, takes time to know and understand others’ needs and perspectives, ensures a supportive environment and recognises achievements.
- Resilience: Approachable, provides reassurance, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, remains positive and realistic under pressure.
- Achievement: Ensures ‘best day every day’ by implementing standards of excellence, asks questions, shares learning, provides guidance. Builds confident teams using a coaching style, ensures accountability, uses resources, keeps promises, trusted by teams and colleagues.
- Improvement: Implements transformation, reduces costs, ensures value for money, embraces innovative work practices, makes rational decisions, identifies improvements across areas, implements new processes and services to meet changing customer needs.
- Customer Centric: Implements a customer‑first culture, introduces ways to improve the experience, puts customer at heart of decisions, monitors goals, promotes investment & change to improve end‑to‑end experience.
We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
Job reference number 334867
Closing Date: Sunday 3rd May 2026
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