As an Operations Manager, you will act as the trusted second-in-command to the Head of Operations, taking ownership of day-to-day performance across multiple regions. You will be at the heart of service delivery—ensuring teams, assets, and processes are aligned to respond quickly and effectively to time-critical situations.
This is a role for someone who leads from the front, makes confident decisions under pressure, and is motivated by driving measurable operational improvements.
The role:
- Leading multi-regional operational teams to deliver exceptional service
- Overseeing scheduling, resource deployment, and asset utilisation
- Driving efficiency, process improvements, and service performance
- Acting as a key escalation point during urgent or out-of-hours situations
- Championing a strong safety-first culture and compliance standards
- Coaching, mentoring, and developing high-performing teams
- Managing end-to-end operations including planning, engineering, logistics, and procurement
- Using data and KPIs to improve performance, reduce costs, and enhance customer satisfaction
Ideally you will have:
- Proven experience in operations leadership within a fast-paced or technical environment (e.g. HVAC, plant hire, engineering, or similar)
- Strong decision-making ability, especially under pressure
- A proactive, solutions-focused mindset with excellent organisational skills
- Experience managing multiple priorities, teams, and regions
- A leader who can inspire teams, challenge performance, and drive accountability
- Willingness to take ownership beyond standard hours, including on-call support
- High workforce utilisation and operational efficiency
- Exceptional safety and compliance standards
- Strong customer satisfaction and repeat business
- Continuous improvement across processes and team performance
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