Crisis Response & Service Restoration Lead

nShift is looking for a Critical Situation Manager to oversee critical customer-impacting situations and ensure timely resolutions. This role involves coordinating across Support, Product, Engineering, and Sales teams, ensuring that post-escalation reviews drive improvements. Candidates should have 3+ years of experience in incident management within B2B SaaS or logistics and demonstrate strong stakeholder management skills. The position is hybrid and based in Greater London, England. #J-18808-Ljbffr