Kitchen Operations Associate – Full-Time, London-Based, Permanent Position
About Odyssey
Odyssey is redefining private aviation catering by combining the culinary excellence of our two Michelin-starred chef with world-class customer service. Already established in London Paris, and Miami we are expanding internationally with a simple promise: uncompromising quality, responsiveness, and personalisation.
The Role
We are looking for a Kitchen Operations Associate to join our London team. This is a pivotal role in our day-to-day operations. You will act as the voice of Odyssey for our clients, primarily in the UK but also supporting requests from our Paris and Miami markets. You will ensure seamless coordination between our client services team and the kitchen, and handle high-touch concierge requests, from sourcing rare items in-store to managing urgent, last-minute luxury purchases for VIP clients.
Key Responsibilities
- Take ownership of sourcing: identify, purchase, and collect products across London, from specialist food suppliers to retail stores, based on kitchen and client requirements.
- Act as the operational link between clients, kitchen, and drivers, ensuring clear communication, feasibility, and smooth execution of orders at all times.
- Handle incoming requests (email and phone) with speed and accuracy, translating client needs into clear, actionable briefs for the kitchen team.
- Support day-to-day service operations, including troubleshooting issues, managing last-minute changes, and ensuring orders go out on time and to standard.
- Spend a significant portion of time outside the office/kitchen, running errands and sourcing items in line with operational needs.
- Make quick, practical decisions on sourcing alternatives when products are unavailable or timelines are tight.
- Work closely with chefs to understand ingredients, prep constraints, and kitchen workflows, ensuring requests are realistic and executable.
- Coordinate with drivers and logistics to ensure timely dispatch, accurate handovers, and real-time updates where needed.
- Maintain high attention to detail across orders, from quoting through to final delivery, ensuring consistency and quality.
Your Profile
- 2-4 years of experience in fast-paced, hands-on environments such as kitchens, food production, hospitality operations, or similar execution-focused roles.
- Comfortable working closely with chefs and operational teams; you understand kitchen constraints, urgency, and standards.
- Highly organised with strong attention to detail, you can manage multiple moving parts without things slipping.
- Proactive and resourceful: you take ownership, solve problems quickly, and don't wait to be told what to do.
- Comfortable being on your feet and spending time outside the office, running errands, sourcing products, and navigating the city as part of the role.
- Calm under pressure, with the ability to handle last-minute changes and time-sensitive requests.
- Clear and concise communicator in English; able to translate requests into actionable instructions for the kitchen and team.
- Good knowledge of London (suppliers, food shops, logistics routes) is a strong plus.
- Previous experience in high-end food & beverage or premium environments is beneficial, but mindset and work ethic matter more than background.
What We Offer
- The chance to join a fast-growing business with high standards of excellence and genuine opportunities for career progression.
- A people-first, high-performance environment with a focus on craftsmanship, service, and team spirit.
A full-time, permanent contract with regular working hours (with occasional out-of-hours coverage during peak periods).
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