What’s Horace?
Founded in 2016, Horace has transformed the market, doing things differently: more digital, more retail, faster, more open. In short, different from anything else out there. Horace is a leader in France, #1 in men’s facials, and is expanding in the UK, USA. Horace is looking for a Store Manager for our Covent Garden store!
Horace is looking for a Store Advisor full time for its second boutique in London at CANARY WHARF. We’re looking for a quick thinker who can find solutions to create a unique experience. You’ll manage everything from advice to stock and administration to create the best possible experience.
What will you be responsible for?
As a true Horace ambassador, your role will be to work with the team to improve performance (KPIs) and develop the culture.
Maintenance
- Keep the store clean and well‑stocked
- Share maintenance needs with the office team
- Manage stocks of supplies and other items needed by the team
Inventory and stock management
- Keep stock well organized and in impeccable condition
- Manage inventory and supplies for both sales and stock areas
- Coordinate supplies with the office team
Performance
- Participate in monitoring business activity in line with our KPIs (sales, sales index, average basket, conversion rate).
Welcoming and advising customers
- Welcome customers and act as their first point of contact with the brand.
- Create a special atmosphere and engage with customers
- Share the Horace story and act as a brand expert
- Share your product knowledge and personal experience
- Help customers choose the right products for them
- Guide customers through the space and always anticipate their needs
What skills are we looking for?
- You have at least two years’ experience in a boutique in any sector and an experience in the cosmetics sector is a plus
- You love to create an unforgettable customer experience and know how important details are
- You can take a step back and always find solutions, especially when it comes to the customer experience
- You're flexible with your hours, evenings and weekends
The hourly rate for this role starts from £15.00 per hour, depending on experience
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