ProcessUnity is the Third-Party Risk Management (TPRM) company. Our software platforms and data services protect customers from cybersecurity threats, breaches, and outages that originate from their ever-growing ecosystem of business partners. By combining the world’s largest third-party risk data exchange, the leading TPRM workflow platform, and powerful artificial intelligence, ProcessUnity extends third-party risk, procurement, and cybersecurity teams so they can cover their entire vendor portfolio. With ProcessUnity, organizations of all sizes reduce assessment work while improving quality, securing intellectual property and customer data so business operations continue to operate uninterrupted.
We are seeking a highly experienced and strategic Implementation Project Manager to join our Professional Services team. In this role, you will drive the implementation of ProcessUnity’s risk and compliance platform for both new and existing customers. The ideal candidate is a strong communicator, a creative problem solver, and brings proven project management experience to support the company’s growth in a dynamic, customer-facing role. In this role, you will collaborate with teams across sales, finance, marketing, support, product, and engineering, while gaining in-depth knowledge of ProcessUnity’s software solutions to manage client implementations effectively.
What You'll Do:
- Lead and oversee multiple high-profile client implementations and internal projects, ensuring timely and successful delivery of complex initiatives
- Serve as the primary point of contact for clients during the implementation process, cultivating strong relationships with key stakeholders to ensure long-term customer satisfaction and success
- Develop and execute comprehensive project plans, outlining tasks, dependencies, and timelines, ensuring projects are delivered on time and within budget
- Understand customer requirements and system capabilities to provide strategic guidance and ensure full alignment between customer objectives and system functionality
- Proactively track, assess, and communicate project goals, plans, potential risks, timelines, action items, and budgets to all internal and external stakeholders
- Collaborate closely with Implementation Consultants to ensure seamless project execution and alignment with the overall project approach
- Lead regular touchpoints and executive-level status meetings with customers, providing clear, strategic, and professional communication
- Effectively manage changes in project scope, developing contingency plans to mitigate risks
- Apply project management best practices and business acumen to deliver high-quality work
- Contribute to the development of best practices, standards, and methodologies that enhance the efficiency of future implementations
- Participate in product training, knowledge transfer sessions, and other strategic initiatives to continuously develop your expertise in ProcessUnity solutions
Desired Experience and Skills:
- Bachelor’s degree (highly preferred) and 2-5 years of project management experience, specifically in leading complex, customer-facing software implementation projects for external clients
- Extensive experience leading large-scale software implementation projects for external clients (not internal IT)
- Proven ability to manage multiple high-priority projects simultaneously, with a track record of delivered projects on time, within budget, and meeting customer expectations
- High analytical and emotional intelligence, with the ability to build trust and foster relationships with clients
- Technical aptitude to understand the capabilities of ProcessUnity’s platform and align them with customer business needs
- Ability to translate business requirements into actionable project plans and execute on those plans
- A desire to continuously learn and integrate new skills, technologies, and ideas to drive success
ProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
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