Company Overview
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
Job Purpose
An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life. This will change the face of medicine as we know it. In this role, the candidate will provide an enhanced level of customer support and operational support for movement of any cell and gene shipment through our Marken’s network and that of our parent company, UPS. As a Project Manager, you will work with our global GMP facilities and branches and a cross functional team to transition new studies, facilitate these movements, and serve as a single point of contact for client interaction.
Main Duties and Responsibilities
- Reporting to the Director Project Management, this person will be responsible for successfully supporting the set up and operations as it relates to cell and gene shipments. This will include capturing client requirements during study start up and coordinating with the various Marken GMP facilities and branches to ensure all client expectations are communicated.
- Build and maintain relationships with clients, establishing communication plans. Develops appropriate critical path schedules ensuring consensus of milestone dates consistent with business and client expectations and drives program completion in a timely manner.
- This role will serve as a single point of contact for the client to drive operational efficiencies, lead communication, and escalate issues
- Lead client review calls and present at strategic client meetings
- Develop excellent working relationships with internal departments –Operations, Customer Relationship Managers and the Customer Services Team and Overseas Marken offices/agents.
- Oversee shipments in Maestro against client specifications and pre-defined lane mapping. Ensure Branches and LSPs follow to the collection and delivery instructions.
- Develop Client Operating Procedures and help set up paperwork or checklists associated with cell and gene shipments.
- Working with trade compliance teams to ensure documentation is accurate, complete and attached to Maestro as defined in COPs and SOPs.
- Provide support and assistance when dealing with special requirements and inform internal teams where required
- Manage own priorities, maintain metrics and analyse data to assess performance and implement improvements
- Identify project barriers (resource constraints, capability gaps) and work with the Director Project Management to resolve accordingly.
- Assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities.
Qualifications
- Bachelors with Healthcare or Life Science degree or equivalent industry experience.
- A minimum of 3 years project management experiences.
- Knowledge in Pharma, Medicine, or Logistics.
- Excellent interpersonal, verbal and written communication skills.
- Experience in dealing with people and speaking to clients.
- Experience in the courier or freight industry.
- Ability to manage multiple and varied tasks.
- Must have an eye for detail and the ability to think on their feet.
- Organized and skilled in tracking with the ability to multi-task and problem solve.
- PC and Microsoft products experience a must.
Employee Type
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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