- Manage and support key customer accounts, maintaining a strong understanding of their objectives, challenges, and success metrics.
- Build and nurture positive relationships with stakeholders through regular communication, both remotely and face-to-face.
- Deliver appropriate demonstrations and product updates (including AIVR and other OBC products where applicable) and respond to customer queries and issues in a timely, professional manner.
- Maintain accurate and up-to-date records within the OBC management systems of all customer interactions and account activity.
- Gather and communicate customer feedback to support continuous product and service improvement.
Commercial & Strategic Development
- Develop a strong understanding of commercial agreements and costing frameworks helping to secure recurring and new contracts.
- Collaborate with the Head of Business Development and BD colleagues to shape and deliver business strategy, including budget forecasting for key accounts.
- Work with colleagues to identify and develop new opportunities across the UK and internationally.
- Help continue to build OBC market presence by identifying key stakeholders and positioning the business effectively for upcoming opportunities
Product & Market Development
- Maintain a strong working knowledge of AIVR systems and their application across different customer needs.
- Support the development and commercialisation of new products, including DepotMATE.
- Collaborate with the Product Team to assess technical feasibility based on client interest and align commercial opportunities with product roadmaps.
- Contribute insights from customers and the market to influence product development and innovation.
- Help prepare high-quality tender submissions, proposals, and costings in collaboration with the Commercial Team.
- Work with Business Development leadership and OBC Marketing to ensure effective collateral is available for client engagement, bids, and events.
Market Expansion & Events
- Help research and evaluate opportunities in targeted international markets, including competitor analysis, key contacts, and upcoming opportunities.
- Attend and represent OBC at a range of rail industry events both at regional and national level, and at occasional international events.
Personal Qualities and Experience
- Minimum requirement of 2 years experience within the rail industry.
- Demonstrate strong communication skills, including confident verbal delivery, professional presentations, and clear, concise written communication.
- Collaborate effectively within a team environment, contributing positively to shared objectives and outcomes and office culture.
- Use initiative and a proactive approach to identify, develop, and follow up on business leads and new opportunities.
- Maintain proficiency in Microsoft Office applications (Word, PowerPoint, Excel) alongside modern collaboration tools such as Google Drive and Notion to support efficient working practices.
- Apply strong organisational skills to accurately manage and maintain customers and lead information within internal systems.
- Produce high-quality, accurate proposal documents and presentations using OBC templates and collateral, demonstrating a strong attention to detail.
- Bring relevant experience from a similar role, demonstrating the ability to operate effectively in a commercial or client-focused environment.
Company Benefits
Company Benefits Include:
- Life Assurance
- Pension Scheme
- Work related training courses as required
- Complimentary snacks and refreshments including fresh fruit
- Office-Centric role with allocated workspace
- Access to Bike to Work Scheme
- Secure bike storage and shower facilities
- Social events
Successful applicants will be required to pass a BPSS (Baseline Personnel Security Standard) check.
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