Job Introduction
Eden Futures delivers exceptional support services for adults with learning disabilities, autism, mental ill health, and related complex needs. The Deputy Service Manager will support the Service Manager in leading services effectively, ensuring compliance with legislative and regulatory requirements.
For more information, visit https://edenfutures.org/life-at-eden/, https://edenfutures.org/our-people/, https://edenfutures.org/learning-development/, and https://edenfutures.org/recognition/.
Please note: Eden Futures are unable to offer sponsorship for this position.
Main Responsibility
- Assist in recruitment of new staff and ensure induction and appropriate training.
- Provide structured supervision and assist with personal reviews.
- Identify training and development needs.
- Help lead staff meetings in a professional and constructive manner.
- Provide or source clinical guidance and support in relation to best practice when supporting people who challenge.
- Undertake on‑call duties as required.
- Respond to poor performance or conduct issues and report to the Service Manager for action plan.
- Monitor attendance and conduct return‑to‑work interviews.
- Ensure staff complete timesheets and annual leave requests are processed.
- Undertake on‑call alongside colleagues to manage service seven days a week.
- Understand business implications in relation to commissioning, audit, and inspection (CQC, etc.).
- Attend and contribute to management and other team meetings to discuss progress.
- Establish and maintain positive working relationships with stakeholders such as Adult Social Care & Health and CCGs.
- Lead by example to enable service users to live fulfilling lives based around their individual needs and aspirations.
- Promote joint working when overseeing the transition for new or moving service users, ensuring all support needs are met.
- Ensure service users receive commissioned hours and manage delivery of those hours in line with preferences.
- Generate person‑centred support plans and ensure their ongoing review.
- Ensure appropriate risk assessments are in place and implemented to safeguard service users, working with the wider and multi‑disciplinary team for complex cases.
The Ideal Candidate
- Developing leader with desire to progress into a managerial role.
- Experience in a Supported Living or Residential service.
- Experience working with adults with Learning Disabilities or Mental Health conditions.
- Willing to undertake further training or development deemed essential.
- Ability to work effectively in a fast paced, demanding role.
Benefits
25 days annual leave plus bank holidays. Non‑contractual benefits include birthday off and a £500 bonus for successful referral of a friend to a Support Worker role (unlimited referrals). Additional learning and development opportunities are available.
Legal and Compliance
The role is exempt from the Rehabilitation of Offenders Act 1974 and associated orders, meaning certain convictions or cautions are protected and need not be disclosed. Applicants barred from working in regulated activity are not eligible for these roles.
We offer a fair and inclusive recruitment process, ensuring all staff are vetted, selected, trained and supervised to a high standard.
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