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Customer Support Administrator Tasks
- Accurate entry of customer orders onto the company’s computer system.
- Production of all associated order documentation.
- Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions.
- Identifying and assessing customers’ needs to achieve satisfaction through regular communication by telephone and e-mail.
- Screening of sales enquiries.
- Become familiar with the product lines and their applications and make recommendations as appropriate.
- Effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
- Update customer information in the prevailing customer CRM systems.
- Claims and returns processing.
- Booking shipments with freight providers.
- Order management to ensure delivery in full and on time (DIFOT).
- Follow‑up on required product licences and ensure relevant documentation is completed.
- Any other duties related to the successful performance of the role.
Skills & Experience
- Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction.
- Strong verbal and written abilities, as well as excellent listening and feedback skills.
- Attention to detail.
- Working experience of SAP.
- In‑depth understanding of the Order to Cash process within a manufacturing environment.
- Working experience of Microsoft Excel and reporting.
Working Hours
Monday to Thursday 08:00 - 16:30, Friday 08:00 - 13:00
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