Trade Store Service Manager

Step into Magnet as a Store Service Manager

At Magnet, we’re looking for an ambitious Store Service Manager who is driven to inspire both their teams and their customers. We’re looking for someone who understands the importance of getting it right first time, someone who can help lead teams, manage processes, and deliver a seamless service for both our trade and retail customers.

What’s in it for you?

• You will earn a salary of £35,000 - £40,000 (Base £35,000 with uncapped on-target earnings of c£40,000)
• Full design and sales training from day one through our Magnet Learner Journey
• Up to 80% colleague discount on our furniture
• Holiday Purchase Scheme (buy up to 5 extra days holiday)
• Cycle to Work scheme
• Virtual GP access and 24/7 Employee Assistance Platform
• Discounts with over 200 high street brands
• Refer a Friend rewards
• Internal development programmes to help you grow your career with us

What’s Involved?

You will be based in our Beckenham store, working closely as part of a fast-paced, sales driven and motivated team. You will be an asset to the team, helping to drive sales, meet targets and collaborate on exciting projects. This role is going to take a lead on the trade side of the store, so building strong trade relationships and supporting with accurate stock management is a priority.

As a Store Service Manager growth will be a focus and will be achieved by supporting driving process, looking at cost efficiencies and applying an ethos of accuracy and compliance. You will assist the team by being involved in any change initiatives, ongoing projects, coaching and supporting both new and existing colleagues. You’ll also work closely with all our customers, delivering amazing customer service and dealing with any of the issues they might have effectively.

What you’ll be doing

• Create your recipe for success: You’ll drive a positive and collaborative environment that inspires your team to thrive.
• Lead the way: By achieving sales targets and delivering outstanding customer service, you’ll play a key role in upholding the 5-star experience we’re known for.
• Build lasting connections: You’ll forge strong, meaningful relationships with your team and regional partners, driving growth and shared success.
• Embrace your entrepreneurial side: You’ll stay ahead of market trends and seize every opportunity to expand and elevate your showroom.

Who we are looking for

We’re looking for a passionate customer driven individual who thrives in a trade sales environment and embodies our values: Care, Inspire, Deliver. Here’s what you’ll need to succeed:

• Customer service and a personable manner
• Desirably an understanding of the trade business
• The ability to demonstrate great leadership skills in order to manage and develop the team to their full potential
• Sales motivated and confident working towards targets
• Experience with building great working relationships across teams
• Being proactive around the market trends and competitors
• Flexibility around working hours
• A full driving license

About Magnet

At Magnet, we’ve been at the heart of British homes for over 100 years. With award‑winning designs and UK-based manufacturing, we’re proud to be the UK’s number one specialist kitchen provider. We’re now moving into a new phase of growth, with a clear vision and the freedom to evolve at pace. Through it all, our people remain our biggest strength — bringing creativity, pride, and passion to everything we do. As we continue to transform and grow, we welcome fresh thinking, so even if you don’t meet every single requirement, we’d still love to hear from you.

You’ll thrive in this role by living and breathing Magnet’s core values — Care, Deliver, Inspire. Find out more at: Magnet Careers - Nobia

We are committed to providing equal opportunities for all candidates. If you require any reasonable adjustments to participate in the recruitment process please make us aware.

#J-18808-Ljbffr