What you’ll be doing
Act as the main point of contact between frontline, operations, and support teams to ensure smooth service delivery
Handle customer enquiries, requests, and escalations in a timely and professional manner
Coordinate workflows across departments (e.g. service, delivery, support teams)
Monitor daily operations and identify opportunities to improve processes and turnaround time
Support implementation of new processes and operational initiatives
Perform system updates, billing adjustments, and data entry accurately
Maintain proper documentation, records, and inventory tracking
Prepare reports and assist Team Lead with operational coordination
What we’re looking for
Diploma in Healthcare/Business or related studies
Prior working experience in call centre/shipping/logistics operations
Comfortable working in a shift‑based environment
Strong coordination and multitasking skills in a fast‑paced setting
Experience handling high‑volume enquiries and escalations
Familiar with systems, data entry, and operational processes
Good communication and stakeholder management skills
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