Analytics Manager – CRM & Loyalty
London (with 3 days per month in Southampton)
Up to £80,000 base + bonus + excellent benefits
We’re partnering with a leading UK retail brand to hire an Analytics Manager to play a key role in shaping their CRM & Loyalty strategy.
This is an exciting opportunity to join a growing, high-impact analytics function operating as a “boutique” team within a major organisation. You’ll work closely with CRM and Loyalty stakeholders to drive customer insight, campaign effectiveness, and commercial performance.
The Role
- Partner with CRM & Loyalty teams to deliver actionable customer insights
- Lead analytics projects across:
- Customer segmentation & targeting
- Loyalty programme optimisation
- Campaign performance (email, web, push, in-store)
- Basket and category performance analysis
- Support the evolution of a major loyalty programme transformation
- Work with modern data tools (Databricks, SQL, Python)
- Line manage an Analyst and a Contractor
What We’re Looking For
- Strong SQL skills (core requirement)
- Python experience (desirable)
- Background in marketing, CRM, or customer analytics
- Experience working across multiple customer channels
- Ability to translate data into commercial insight
Retail experience is beneficial but not essential – strong customer/marketing analytics experience is key.
The Team
- High-growth analytics function with strong leadership
- This role sits within the CRM & Loyalty pillar
- Opportunity to influence strategy and build capability
- Collaborative culture with ambitious plans for expansion
Package & Benefits
- Up to £80,000 base salary
- Performance bonus
- Private healthcare (Bupa)
- 14% pension contribution (matched)
- Flexible working environment
Interview Process
- Introductory conversation (Teams)
- SQL & numerical assessment (remote)
- Final stage including presentation + competency interview
- Final stakeholder conversation
If you’re looking to step into a high-impact role where you can shape customer strategy through data, this is a fantastic opportunity to make your mark.
#J-18808-Ljbffr…