Front Office Manager

Job Description

Front Office Manager (HOT0CHN2) at Conrad London St. James Hotel, 22-28 Broadway, London SW1H 0BH.

Work Locations

Conrad London St. James Hotel, 22-28 Broadway, London SW1H 0BH.

Responsibilities

• Oversee the Front Office operation to maintain high standards.
• Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement.
• Ensure regular and VIP guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme.
• Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities.
• Set departmental objectives, work schedules, policies, and procedures.
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
• Ensure team members have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
• Maintain good communication and working relationships with all hotel departments.
• Monitor staffing levels to meet cover business demands.
• Manage staff performance issues in compliance with company policies and procedures.
• Recruit, manage, train, and develop the Front Office team.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Assist with other departments, as necessary.

Qualifications

• Experience in a luxury or upper upscale hotel environment is highly preferred, with a strong understanding of elevated guest service standards.
• Minimum of 2 years of Front Office supervisory experience in the hotel industry.
• High level of IT proficiency.
• Good level of commercial awareness and sales capabilities.
• Experience of managing people and developing people.
• Previous experience of managing a department.
• Excellent leadership, interpersonal and communication skills.
• Commitment to delivering a high level of guest experience.
• Ability to work under pressure.
• Demonstrates flexibility and the ability to respond effectively to varying operational and guest needs.
• Ability to work on your own and as part of a team.

Travel Information

• St James Park Tube Station – District & Circle Line (across the road).
• Westminster Tube Station – Jubilee Line (4 mins walk).
• Victoria Station (8 mins walk).
• Waterloo Station (10 mins walk).

Schedule

Full‑time.

Job Category

Guest Services, Operations, and Front Office.

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