Team Leader - Sales Operations UK

Team Leader – Caller Operations (Remote)

We're looking for a Team Leader to take charge of our caller operations across multiple brands. We run both B2B and B2C campaigns, and you'll be managing a large team of callers working across a varied mix of projects.

The role covers the full lifecycle: interviewing and onboarding applicants, deciding who gets brought on, monitoring daily performance, and making sure the work that's meant to get done is actually getting done.

Day to day, you'll be the point person for our callers. You'll run recruitment interviews, take new starters through induction, track output and quality, coach underperformers, and step in when things need sorting.

You'll be moving between different brands and products — one hour reviewing B2C conversion rates on a consumer campaign, the next working with a B2B team on pipeline quality and meeting booking ratios. The job suits someone who's comfortable holding people accountable, keeps a lot of moving parts organised, and can switch contexts without losing track.

Because we run a mix of B2C consumer sales and B2B lead generation / appointment setting, you'll need to understand what "good" looks like in both worlds — the rhythm, metrics, and call style are genuinely different, and a strong Team Leader adjusts their approach to each.

What we're looking for:

• Fluent English (written and spoken) — you'll be leading English-speaking callers and assessing candidates in English
• Experience leading a sales or call team (B2B, B2C, or ideally both)
• Confident interviewing and assessing candidates at pace — we onboard continuously
• Strong organisational skills and follow-through; you close loops
• Clear, direct communication style — with callers and with us
• Comfortable managing across multiple brands and shifting priorities
• A coaching instinct: you can hear a call and know what needs fixing

What we offer:

• Strong commission model tied directly to the performance of your team — the better they do, the better you do
• Fully remote, and genuinely flexible on location — work from the UK, or from abroad for as long as you like, as long as you can keep UK-friendly hours for your team
• Plenty of variety across brands, products, and B2B/B2C campaigns
• A quick start with proper onboarding and ongoing support from the founding team
• Real ownership — you run your team, we back your decisions
• If this sounds like you, send your application over soon. We're filling the role quickly and looking for someone to start as soon as possible.