Design & Sales Advisor
Location: West Sussex (Showroom‑based)
Contract: Full‑time, 5 days across a 7‑day rota
About Us
We manufacture, supply, and install high‑quality, sustainable kitchen furniture across the UK. Based in West Sussex, we operate with a clear set of values: quality, partnership, curiosity, sustainability, and respect.
As part of the Ballingslöv Group, we combine the stability of a European parent company with the practical, customer‑focused approach of a local business.
The Role
We are looking for a Design & Sales Advisor to join our showroom team. This role is hands‑on, customer‑facing, and central to how our retail operation runs day‑to‑day. You’ll support customers from their first enquiry through to design, quotation, order progression, and the logistics that follow.
This is a showroom‑based position, working 5 days in a 7‑day week as part of a rota shared with three team members.
Key Responsibilities
- Greet, engage, and support customers in the showroom and across phone, email, and digital channels.
- Produce accurate, functional kitchen designs aligned to customer needs and project constraints.
- Provide clear, reliable product and technical information to help customers make informed decisions.
- Maintain accurate documentation, quotations, system updates, and project files.
- Communicate order progress, delivery timelines, and any changes in a timely and professional way.
- Support the sales process through effective follow‑up, lead nurturing, and attention to detail.
- Work with internal teams to ensure projects move smoothly from sale to fulfilment.
- Maintain showroom standards, including displays, presentation, and stock of samples.
- Manage customer issues in a calm, structured, solutions‑focused manner and coordinate resolutions.
What You’ll Bring
Essential
- Confident communication skills and a professional approach with customers
- Strong administrative accuracy and attention to detail
- Ability to manage multiple tasks during busy periods
- Solid computer skills, including Microsoft Word, Excel, and CRM or booking systems
- Comfortable working independently and taking ownership of daily responsibilities
- A commercial mindset and an understanding of how great customer experience supports sales
- A collaborative and reliable team approach
Desirable
- Experience using CAD, Fusion, or similar design software
- Knowledge of appliances, product specifications, or home improvement categories
- Previous experience in a retail or showroom environment
- Familiarity with sales processes and customer conversion
Why This Role?
- A structured, stable retail environment with a clear customer journey
- Opportunity to develop technical knowledge and design skills
- A showroom role that blends customer service, sales, and operational accuracy
- Being part of a company focused on sustainable, well‑made products and long‑term customer satisfaction