Customer Experience Advisor

Customer Experience Advisor

Warrington, WA3

Pay Rate: £12.71 per hour

Why Apply?

• Full-time temporary role
• Monday-Friday working pattern
• 40 hours per week
• Supportive team environment
• Opportunity to develop customer service and commercial skills
• Long-term career potential within a growing business

About the Role

• Respond professionally and efficiently to all inbound customer enquiries
• Ensure 100% customer satisfaction relating to rates, service and invoice queries
• Handle service failures in line with company performance standards
• Provide professional and timely responses to lift enquiries, minimising service failures where possible
• Communicate via multiple channels including phone calls, live chat, text messages, system cases and email, following escalation procedures
• Gather and compile information to ensure queries are handled efficiently between departments
• Provide rates and quotes, proof of collections, assist with invoice queries and general enquiries
• Conduct customer reviews and gather feedback to ensure service satisfaction
• Handle complaints and referrals from service centres, calls, website, live chat and social platforms in a professional and effective manner
• Build strong relationships with both internal and external customers
• Carry out administrative duties including logging queries, booking waste collections, sending welcome packs, customer hub registrations, user support and processing waste transfer notes
• Support the sales team by logging and assigning leads, completing contract checks, validating information and assisting with pre-qualification questionnaires
• Upsell and cross-sell products and services to support business growth

What We’re Looking For

• Previous customer service experience
• Confident communicator across multiple platforms
• Highly organised with strong attention to detail
• Professional, customer-focused and proactive
• Ability to build positive working relationships

Working Hours

Monday – Friday, 8:00am start, Total: 40 hours per week

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