Customer Care Coordinator

Job Description

We are looking for a motivated and detail oriented individual to join our remote team. In this role, you will assist clients with coordination, updates, and general support, helping ensure a smooth and positive experience – especially for those preparing for upcoming trips and experiences.

Key Responsibilities

• Provide support via email, chat, and phone
• Assist with updates, changes and general client inquiries.
• Share helpful information related to upcoming plans and arrangements.
• Follow up with clients prior to departure to ensure they feel prepared
• Resolve concerns while maintaining a positive experience
• Keep accurate records of client interactions

Ideal Candidate

• Strong communication and people skills
• Customer service experience is a plus
• Organized and dependable
• Comfortable working remotely and managing tasks independently
• Interest in travel, hospitality, or client experience preferred.

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