As a Study Support Service Manager for the NIHR South West Central Regional Research Delivery Network (SWC RRDN), you will assume a key leadership position in the Regional Study Support Service which serves as the cornerstone of the Research Delivery Network (RDN), facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability.
As a Study Support Service Manager, you will manage the delivery of critical services across a defined portfolio of specialities and settings, to include both pre-approval and post-approval services. The role will support the implementation and cascade of national strategic direction within the SWC RRDN.
This role will involve engaging with multiple partners across the region, therefore there will be a requirement to be on site at a variety of locations across our regional geography.
This advert closes on Monday 4 May 2026.
Responsibilities
- Act as a main point of contact for sponsors and research delivery sites, providing a consistent and coordinated experience, and proactively supporting in identifying opportunities for capacity and capability development.
- Provide strategic support to designated research delivery sites, drawing on and contributing to national network intelligence.
- Manage the activities that support study sponsors, funders and investigators to access data and processes to enable them to effectively manage the delivery of their studies and request support from the RDN as required.
- Work in collaboration with the Regional Specialty and Setting Leads to facilitate communities of practice and events, encouraging system-level collaboration to solve operational challenges and pursue opportunities for strategic development.
- Ensure seamless coordination with other services and functions within the RRDN and across the national network, working with other teams to provide a consistent experience and work as one organisation.
- Workload allocation and supervision (with potential for line management) of Study Support Service Facilitators.
Education and Qualifications
Essential
- Degree
- Evidence of continual professional development
Desirable
- Training in project management
Knowledge and Experience
- Comprehensive understanding of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Comprehensive understanding of life science industry’s needs and requirements with regard to health and care research
- High level of understanding of governance and legislative framework for clinical research in the NHS
- Knowledge of national systems, structures and processes for supporting clinical research in NHS and non-NHS settings
- Project management experience, working as part of a team to deliver complex projects involving multiple agencies and individuals to tight deadlines
- Experience of facilitating meetings
- Experience of managing high quality customer centric services
- Experience of managing effective collaborations and partnerships
Skills and Abilities
Essential
- Proven interpersonal skills to work with clinical and management colleagues at all levels across a range of organisations
- Ability to analyse, interpret and present highly complex information
- Strong problem-solving skills, including a proactive approach to identifying and addressing potential future issues
- Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
Values and Personal Qualities
Essential
- Flexible approach to working and enthusiastic attitude towards challenges
- Meticulous attention to detail, exhibiting thoroughness and efficiency
- Constantly strives for improvement, bringing a ‘can do’ attitude and seeking out innovation
- Takes a professional approach to all interactions, remaining diplomatic under pressure and fostering a solution-focused environment
- Highly motivated with the ability to lead and inspire others, internally and externally to the organisation
- Promotes inclusion within and beyond the organisation, listening to, involving, respecting and learning from the contribution of others.
UHBW is an equal opportunities employer actively working towards a diverse workforce.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
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