Claims Advisor

A well established and friendly business in Malton is looking to welcome a Claims Advisor into their growing team.

This role offers the opportunity to work within a supportive environment where you will manage a varied caseload of claims while delivering a high standard of service to clients.

You will work closely with the team, in a professional but friendly office where people work hard, support each other and take pride in delivering a great experience for clients.

Responsibilities

• Managing a varied caseload of insurance claims across multiple classes, ensuring each case is handled efficiently and professionally.
• Acting as the first point of contact for clients reporting a claim, issuing claim forms, reviewing policy coverage and guiding them through the process.
• Liaising with insurers, loss adjusters and uninsured loss recovery providers to progress claims and achieve the best outcome for the client.
• Advising clients on steps they can take to minimise losses and explaining how their policy may respond, including any potential impact on premiums.
• Using your technical knowledge to support colleagues and help deliver effective solutions for clients.
• Recognising complex, high value or potentially suspicious claims and escalating these appropriately to management.
• Managing claims through to resolution, ensuring processes are followed and clients are kept fully informed at every stage.
• Handling any complaints in line with regulatory requirements, company policies and best practice guidelines.
• Contributing ideas to improve the overall client experience, helping drive efficiency and service quality.
• Supporting wider team initiatives, including involvement in projects and business development activities.

You will bring strong communication skills and enjoy building positive relationships with both colleagues and clients.

Organisation and attention to detail will be important as you manage a varied caseload and ensure claims progress smoothly.

Experience within claims, insurance, a regulatory environment or working within FCA compliance would be helpful, although it is not essential. What matters most is a professional approach, strong communication skills and the ability to build trust with clients while working as part of a collaborative team.

This is a full-time role working Monday to Friday, 8:30am to 5:00pm, earning a salary between £25,000 and £28,000 depending on experience.