The Head of Service Delivery main mission is to align Information System (I.S.) and Business Strategies in terms of Platform and service delivery, ensuring I.S. remain fit for supporting Business adequately. Automation, cloud based solutions and integration with key industry partners and suppliers are part of the digital strategy and of Stellantis Financial Services. In a constant research of efficiency and cost savings across the company (mainly in Operations / Collections) the role directly assists reaching yearly targets fixed by Stellantis Financial Services senior management.
Head of Service Delivery takes accountability for day to day service delivery of JVUK IT infrastructure, Telecommunications, workstations and cloud based tools, ensuring necessary resources allocation, managing crisis where necessary, and following up on grade of service.
Please note the location of this role is Cardiff/ Redhill.
Responsibilities
- Provide expertise for implementing, managing and supporting Technical projects and Service desk activities for SFS UK.
- IT Security: the role is accountable to apply the PSSIB (Information System Security Policy of Stellantis Financial Services) and respect and follow all security metrics such PSAv3, backup, IT server patches. He is acting as Deputy CISO (IT cyber security officer) for the IT Director.
- ASL (Access rights) act as guarantor of all IT profile across SFS UK, performing annual review (per department / per application), responsible for all duties segregation liaising with the Compliance Director.
- Audit: in charge of all audit mission and all audit IT recommendation. Entry point for external, local and HQ audit.
- Responsible for the I.S RUN Level 1 (Network connection, hardware, Phone system, building equipment, laptop...), including local helpdesk and dealer network related to Point of Sale applications. This include the management and oversight of four IT server rooms (2 in Redhill and Cardiff each).
- Supplier assessment and management: in charge of all new supplier assessment related to IT security points and guarantor for all yearly review.
- Responsible for the coordination/management with internal/external suppliers to ensure that the IT Infrastructure and IT Security of Stellantis Financial Services meet requirements.
- Must ensure the implementation of central/local IT strategy within SFS UK.
- Propose changes to infrastructure, processes and working practices to foster an environment of continual service improvement.
Qualifications
- Experience leading, managing and developing a team of technology professionals.
- Demonstrated leadership, relationship management and change management experience in large and complex matrix organisations.
- Worked in an international environment with non-native English speakers and remote teams.
- Professional experience in IT Projects implementation, undertaking an IT Architect or Technical Analyst role previously in addition to IT Project management.
- Strong customer and employee focus and demonstrated ability to meeting requirements of business at a strategic and operational levels.
- Experienced in Management of Senior Stakeholders and Corporate Governance.
- Ease in oral expression and experienced in leading decision committees.
- Professional experience in Technical Services / Service Desk activities.
- Strong understanding of Technical and IT processes.
- Interest in subject and desire to keep up to date with emerging technologies.
- Degree level or equivalent experience.
- Project Management qualification(s) (e.g PRINCEII, AGILE).
- Experience in project or program management.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
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