Department - Portfolio Delivery (University of Warwick)
18 Months FTC
- 34 Days Holidays + Bank Hols
- Excellent Pension
- Hybrid Working (Mainly Remote)
- On-Site Parking
- Close to M1, M6, M40, M42, M69, A45, A46
- Excellent Public Transport Links
Role
To provide specialist technical expertise in the area of Integration Services across a breadth of technology platforms. To lead on projects and tasks, across both physical infrastructure and cloud services.
To work as part of a team of like‑minded colleagues, to ensure that issues are resolved swiftly, technical challenges are addressed, project actions are delivered on time and services and data remain stable and highly available. To mentor and develop less experienced colleagues in the team.
Providing IT integration solutions for Teaching, Research and Professional services. Using a cloud‑preferred methodology and selecting the most appropriate technologies for the business. Managing services both on‑premises and within cloud technologies.
Duties and Responsibilities
- Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department.
- Communicating positively with users / customers, avoiding technical jargon and in a user‑centric manner, working as a trusted partner.
- Solving technically complex challenges through use of knowledge and working with support teams.
- Working with third‑party vendors and suppliers to deliver cohesive technical solutions.
- Applying expertise to issues to ensure first‑time resolutions are applied where possible or escalated for additional support.
- Documenting solutions clearly and accurately to a consistent standard.
- Responsible for ensuring confidentiality, integrity and availability for data.
- Following information security and data management policies ensuring, least privilege and information assurance.
- To mentor and develop less experienced colleagues in the team.
- Identifying repeating or common issues, proposing, and implementing solutions to root‑cause fixes.
- Automation and orchestration to improve request fulfilment and incident response.
Specialist Technical Expertise
Responsible for technical solutions, escalated / complex technical problems, documentation, and improvement. Sharing industry insight to make forward‑thinking technical decisions.
Design, implementation, and configuration of Integration methods.
Managing Integration platforms (such as Azure Integration Services).
Implementing complex messaging patterns (queues, topics, dead‑lettering, transactions).
- Azure Functions – Development and deployment of serverless code (C# preferred) for custom microservices and data transformation.
- Azure API Management (APIM) – Policy configuration, product setup, subscription management, security, and throttling.
- Azure DevOps – CI/CD pipeline definition (YAML preferred) for deploying and managing AIS components.
- Security & Monitoring – Implementing security best practices (Managed Identities, VNET integration) and utilizing Application Insights for monitoring and alerting.
- General Programming – Proficiency in C# / .NET for writing efficient Azure Functions.
- Data Formats – Deep understanding of JSON, XML, and complex data mapping/transformation techniques.
Person Specification
- Degree Level or equivalent experience (Computer Science, Software or equivalent)
- Extensive experience of Integration platforms (such as Azure Integration Services).
- Proven exposure of using C# / .NET. Azure Functions, DevOps, API Management
- Working experience within a similar role within a medium to large organisation
- Experience of providing technical solutions which are focused on business outcomes and customer requirements.
- In depth technical knowledge of product and service provision to always ensure quality and value drive support.
- Effective communication and collaboration skills, with the ability to work effectively in a team environment and build positive working relationships.
- Strong experience of design, implementation, and configuration of Integration methods.
- Professional qualification in ITIL V3 Intermediate or ITIL 4 Specialist Module or higher.
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