Customer Success Manager

Salary: Circa £40,000 per annum.

Hours: 37.5 hours per week, from 8.30am to 5.00pm Monday to Thursday and 8.30 to 4.30pm on Friday, with an hour for lunch (unpaid) each day. Flexible working / working from home available due to the nature of the role.

Benefits: 20 days + 8 bank holidays, rising to 25 days through length of service, pension, free parking, flexible working, birthday off each year, training and career development, social events and much more.

Qualifications

• 3 years’ experience in a Customer Success/Account Management or B2B Client Services position, ideally within wholesale/retail or distribution.
• Degree in Business/Marketing or Communications (not essential).
• Strong management experience.

Responsibilities

• Act as the main point of contact for key customers, understanding their needs and product usage.
• Support sales reps on-boarding new customers.
• Monitor order fulfilment, delivery schedules, stock availability.
• Upsell and cross-sell products based on customers buying behaviour/ data.
• Manage and distribute customer enquires, complaints and escalations.
• Work with sales, warehouse and procurement.
• Direct line management of 2 Customer Service Administrators and 1 Sales Assistant.

If you would like to apply for this position then please send your CV across today.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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