Position Overview
As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.
Location
Harlow, United Kingdom (Onsite)
Position type
Full Time Contract
Key Duties / Responsibilities
- Provide technical support as point of contact for IT for the site.
- End‑user desktop, laptops, office IT with smart hand support for network and servers.
- Installation support for various software on end user systems and servers when required.
- New users onboarding preparing IT assets and tools.
- Offboarding support, collecting IT assets and sanitizing IT assets and keeping them in stock.
- Executive / VIP support.
- Coordination and remote hand support to backend team for network & server smart hand support.
- IP phone, video conference support, Level 1 multifunction printers support.
- Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
- Supporting network devices such as switches, routers, wireless APs with the help of backend team.
- Handing tickets on ServiceNow or similar ticketing system.
- Troubleshooting VPN.
- Application support with Microsoft Office (Outlook, Word, Excel, PowerPoint) and SharePoint.
- Troubleshooting MS Windows 10.
- Troubleshooting MS Office 365 issues for end‑users.
- Office IT asset management.
- Coordinate external vendors when engaged for support.
- Work independently and coordinate in‑house IT projects.
- Manage BAUs – SLAs, CSAT, response time to client, average resolution time, open incident backlog, and maintain SOPs and runbooks for global team use.
- Provide technical guidance to Site Tech, prioritize workload and resource capacity planning.
- Lead the project support team.
- Asset / stock management / e‑waste, Site Tech onboarding / training / process alignment / documentation, onsite training / user education, vendor coordination.
Desired Skills & Experience
- 5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
- In‑depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
- Knowledge & experience with ServiceNow or similar ticketing system.
- Understanding of Active Directory.
- Plant environment knowledge and experience.
- Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
- Self‑disciplined and highly motivated.
- Ability to prioritize workload based on SLAs and user impact.
Equal Employment Opportunity (EEO) Statement
AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.
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