IT Support Engineer

Company: Robertson Sumner

Location: Nottingham

Posted: April 27th, 2026

Collaborative Environment: Be part of a close-knit technical team where knowledge sharing and mutual support are part of everyday work.
Challenging Work: Handle complex technical issues that require real problem-solving, not just quick fixes.
Room to Grow: Access ongoing learning opportunities and exposure to modern technologies.
Autonomy & Responsibility: Take full ownership of issues and see them through to resolution.
Customer Impact: Play a key role in delivering a calm, clear, and high-quality support experience to clients.

Take ownership of advanced technical issues that require escalation beyond first-line support.
Investigate and resolve problems thoroughly, focusing on identifying underlying causes.
Provide on-site support when remote resolution isn’t sufficient.
Liaise with third-party providers and vendors to support issue resolution.
Keep accurate and detailed records of work carried out, contributing to shared documentation.
Ensure tickets are managed effectively, with clear updates and adherence to service levels.
Balance competing priorities while maintaining service quality.
Offer guidance to junior team members and help reduce repeat escalations.
Contribute ideas to improve internal processes, tools, and service delivery.

Demonstrable experience in a 2nd or 3rd line IT support role, ideally within a managed services environment.
Strong working knowledge of Microsoft 365, Azure AD, Windows Server, networking, and virtualisation platforms.
A structured and analytical approach to troubleshooting.
Strong communication skills, with the ability to explain technical matters in a straightforward way.

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