IT Business Applications Manager – Finance & Supply Chain – Pharmaceutical sector
The IT Business Applications Manager – Finance & Supply Chain is responsible for ensuring the effective day-to‑day support, compliant operation, and successful adoption of IT systems supporting Finance and Supply Chain, with a primary focus on Oracle NetSuite ERP.
Reporting to the Director, IT Business Partner – Finance & Supply Chain, this role acts as the operational lead for user support, system compliance, and change management activities. The position ensures that systems are stable, compliant, well‑adopted, and continuously improved in line with business needs and regulatory requirements.
The ideal candidate is highly organised, detail‑oriented, and people‑focused, with strong experience in ERP support, regulated environments, and business change.
This role can be based in either our Basel or London offices.
RESPONSIBILITIES AND TASKS
User Support & Service Management
- Act as the primary point of ownership for day‑to‑day user support for Finance and Supply Chain systems, particularly Oracle NetSuite
- Manage incident, problem, service request and change request processes to ensure timely resolution and a positive user experience
- Coordinate internal IT resources and third‑party support partners to resolve incidents/problems effectively
- Monitor system performance, stability, and recurring issues, driving root‑cause resolution
- Develop and maintain support documentation, knowledge articles, and standard operating procedures
Compliance, Validation & Controls
- Ensure IT systems and processes supporting Finance and Supply Chain operate in compliance with relevant regulations and internal controls
- Manage Computer Systems Validation (CSV) activities for NetSuite in line with company policies and current regulatory guidance (GAMP 5), including a risk‑based approach
- Maintain documentation required for audits, inspections, and internal reviews
- Support financial IT controls (e.g. J‑SOX / SOX‑type controls) in collaboration with Finance and Internal and External Audit teams
- Ensure appropriate access controls, segregation of duties, and data integrity processes are in place and followed
Change Management & Adoption
- Lead change management activities for system enhancements, process changes, and new functionality
- Partner with business users to assess change impacts and readiness
- Develop and deliver training materials and user enablement activities to support adoption
- Actively monitor adoption, usability, and user feedback, feeding insights into continuous improvement initiatives
- Support communication plans related to system changes, releases, and process updates
Continuous Improvement & Process Support
- Identify opportunities to improve system usability, support processes, and business efficiency
- Support the Director and Business Partners in the rollout of new NetSuite functionality, modules, or integrations
- Assist in documenting and standardising Finance and Supply Chain processes as they relate to system usage
- Contribute to improvement initiatives by providing operational insight and user feedback
Stakeholder & Vendor Collaboration
- Build strong working relationships with Finance and Supply Chain users at operational and manager levels
- Work closely with third‑party vendors and implementation partners to manage support, fixes, and minor enhancements
- Escalate risks, issues, and trends to the Director with clear recommendations
REQUIRED QUALIFICATIONS AND EXPERIENCE
Education
- Minimum of University Degree in Information Technology, Business Administration, or a related field.
Professional experience
- Proven experience supporting ERP systems, preferably Oracle NetSuite
- Proven experience in supporting end‑to‑end pharmaceutical supply chain (product flows) and financial flows.
- Experience working in regulated environments, ideally pharmaceutical, biotech, or life sciences
- Hands‑on experience with application support, incident management, and change delivery
- Experience supporting system validation and compliance activities
- Exposure to Finance and/or Supply Chain business processes
Skillset
Technical / Functional
- Solid understanding of Finance and Supply Chain processes
- Experience supporting NetSuite (or other ERP) modules such as R2R, P2P, O2C, and master data management
- Understanding of system integrations and data flows
- Familiarity with IT service management practices
Compliance & Quality
- Must have experience of GAMP5 and CSV principles and risk‑based validation, including direct experience in running a validation process from delivery of the Validation Plan through the V‑Model and final Validation Reporting.
- Experience supporting audits and inspections
- Strong documentation discipline
Soft Skills
- Strong communication skills, able to translate technical topics for business users
- Fluent English required, both spoken and written
- Structured, organised, and detail‑focused approach
- Calm and pragmatic problem‑solver
- Strong customer service mindset
- Comfortable managing change and supporting users through transition
For more details, please apply online or email your CV to Jamie@systemsaccountants.com
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