Make your mark at one of the biggest names in payments. We’re looking for a Client Delivery Manager to join our ever‑evolving Enterprise POS Centre of Excellence team and help us unleash the potential of every business.
What You’ll Own As The Client Delivery Manager
You will provide dedicated Point of Sales (POS) Integration and Implementation support to the Enterprise Merchants and Integrators. To achieve this, you work closely with Merchants, Integrators, Product, Solution Consultations and Commercial teams to fully understand customer requirements and deliver projects in a timely and effective manner.
- Manage projects from the planning stage through to completion following clear and well‑maintained project plans.
- Establish Customer Delivery development priorities and identify roadblocks. Be the accountable party for quality, on‑time delivery and client satisfaction of Integrated/Omnichannel products delivery.
- Collaborate with the product organisation on requested product definition changes based on evolving customer needs. Work creatively with customers and colleagues to achieve and maintain market‑leading payment solutions.
- Present project reports and updates to key stakeholders at monthly and quarterly business review meetings.
- Act as an escalation point for the customer and colleagues, working with individuals internally and externally to resolve the incident and put in place measures to prevent recurrence.
- Become a subject‑matter expert on Point of Sale (POS) Payments Solution. Maintain and share knowledge with the wider team by producing documentation and training sessions where required.
- Work closely with the Implementation Managers, Technical Consultants and commercial colleagues to deliver Point of Sale (POS) projects.
What You’ll Bring
- Proven background in managing multiple projects and presenting.
- Experience of working within a technical team or role.
- Experience in analysing complex situations and defining solutions.
- Experience in managing relationships between internal and external stakeholders.
- Highly organised with a good eye for detail.
- Creative and forward‑thinking with a good aptitude for problem‑solving.
It’s a bonus if you have
- Multi‑lingual or multicultural skills in French, German, Spanish or Italian.
- Experience in managing Point of Sale (POS) payment solutions projects.
- Knowledge of Cloud Services, Salesforce, ITIL and Agile Methodology.
- Overview of APIs, Java environments and SDK.
- Working knowledge of operating systems such as Windows, Linux, Android, iOS and Microsoft Office Applications.
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