Senior Manager, Resilience Risk - Payments Specialist

About HSBC

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential – whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Senior Manager, Resilience Risk Specialist.

Resilience risk is HSBC’s ability to continue delivering important business services within agreed impact tolerances during disruption. It reflects how well we anticipate, withstand and recover from events such as technology or cyber incidents, process/control failures, third‑party outages, physical disruption and data issues. We manage it by understanding critical services and dependencies, setting recovery objectives and impact tolerances, embedding resilience by design, and maintaining robust oversight aligned to business priorities and regulatory expectations.

In Group Resilience Risk (GRR), within Group Risk and Compliance, we strengthen HSBC’s resilience by driving effective controls in an environment of increasing threat sophistication and architectural complexity.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In This Role You Will

• Ensure Transaction Processing & Payment Risk is effectively managed and embedded across HSBC, in line with defined standards and in compliance with the relevant frameworks, policies, procedures and regulatory requirements.
• Provide technical guidance to ensure stakeholders understand the resilience control environment and risk assessments, proportionate to the scale and complexity of operations.
• Maintain a top risks and controls view for Transactions & Payments Processing resilience, mapped to important business services and dependencies.
• Provide second‑line challenge and sign‑off input for material change impacting payment processing resilience covering new products, migrations, scheme changes, cloud moves, critical vendor changes.
• Ensure incident learnings translate into sustainable remediation by first line on root cause validation, action quality, recurrence prevention.

Requirements

• Experience in risk management at a Globally Significant Financial Institution.
• A good level of knowledge of the relevant regulatory landscape and ability to assess the impact of proposed changes in regulatory rules to the bank, especially those pertaining to resilience risk.
• A deep understanding and technical expertise of resilience risk, including how this risk can be identified, assessed, monitored, controlled, and mitigated where relevant.
• Ability to lead and promote a strong risk control culture and continually improve risk awareness.
• Proven ability to develop networks with key stakeholders in a matrix structure.

Our Commitment to Diversity and Inclusion

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Accommodations

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk.

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