Senior IT Support Analyst

Senior IT Support Analyst page is loaded## Senior IT Support Analystlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R0015357****What this Job Entails:****The Service Desk Specialist III will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.****Scope:***** Resolves a wide range of issues in creative ways* Seasoned, experienced professional with a full understanding of their speciality* Works on problems of a diverse scope* Receives little instruction on day to day work, general instruction on new assignments****Your Roles and Responsibilities:***** Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.* Maintain equipment inventory, including processing RMAs and ordering new equipment.* Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.* Monitoring, updating and maintaining tickets in a defined ticketing system.* Responds to tickets, contacts users and plans workload.* Update, track and escalate the ticket to appropriate levels/group for resolution as required.* Sign off on closed tickets with the user to include follow up specifically to the end user.* Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.* Support access to corporate network/wireless and applications both on the network as well as over VPN.* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position****Required Qualifications/Skills:***** Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience* Networks with senior internal and external personnel in own area of expertise* Demonstrates good judgment in selecting methods and techniques for obtaining solutions* Ability to work independently with minimal supervision* Excellent coordination skills and a team player* Ability to identify issues and escalate as needed* Excellent written and oral communication skills* Strong interpersonal and customer service skills* Experience with hardware, software, and network troubleshooting* Experience with software application use and installation* Ability to resolve technical issues under pressure****Preferred Qualifications:********Physical Demand & Work Environment:***** Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Must have the ability to communicate effectively* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers #J-18808-Ljbffr