Job Purpose Summary
The main purpose of the role is to lead and manage the activity of monitoring and controlling the daily M&R spend across all revenue streams.
Using data and necessary KPI's, determine strategies for helping the business reduce its overall M&R spend as % of revenue through continuous improvement activities, technical solutions.
The role generally focuses on moving from reactive (fixing things when they break) to proactive (preventing failures before they happen) maintenance to control costs more effectively.
General Responsibilities
- Participate in cross / multi‑skilled training within your department or other departments as deemed appropriate by your manager.
- Deal with all internal and external customers in a professional and courteous manner at all times.
- Attend any training sessions as requested and adhere to all company regulations.
Job Specific Responsibilities and Accountabilities
Core Responsibilities
- Strategy & Planning: Assist Head of Department & Technical Pricing in developing long‑term asset protection plans and implementing Planned Preventative Maintenance (PPM) schedules to minimise downtime & control costs.
- Team Leadership: Recruiting, training, and managing a multi‑skilled team of engineers and technicians, ensuring appropriate control and approval processes are in place to manage the daily M&R spend across all revenue streams.
- Systems Management: Overseeing CMMS to track work orders, parts and labour and develop robust reporting tools on service history for warranty, goodwill and maintenance cost management.
- Budgetary Control: Managing the maintenance budget, procurement of parts and negotiating with external contractors, supporting the Head of Technical and Procurement and the Procurement manager.
- Compliance & Safety: Ensuring all activities meet statutory health and safety regulations (e.g., NEBOSH or IOSH standards) and environmental requirements.
- Capital Projects: Assisting procurement and technical pricing departments with new fleet capital purchases, ensuring the commissioning of new assets includes correct service regimes and are set up in M3 and adhered to by the supply chain network and mobile network teams while the maintenance control teams challenge any costs outside of these parameters and ensure suppliers maintain these standards.
- Implement and manage a daily spend M&R measurement dashboard that enables detailed analysis to identify root causes of overspend.
- Working closely with Operations Management team (Chief Operations Officer, Head of Technical & Procurement, Head of Customer Services, Procurement Manager, National Engineering Manager, Mobile Network Manager, Regional Fleet Engineers & CSMs) – identify root causes of overspend and determine appropriate corrective actions to mitigate identified issues & assist in the implementation of corrective actions.
- Ensure all warranty costs are recovered and maximise manufacturer goodwill contributions, reporting on this weekly/monthly to the Operations management team.
- Assist with any technical projects deemed a priority by Operations management team.
- Monitor VOR and vehicle uptime, assisting with Customer Service Managers with Customer support as required.
- Continuously track and analyse vehicle off‑road (VOR) instances to minimise downtime.
- Implement strategies to improve vehicle uptime and ensure fleet availability.
- Develop and maintain a VOR dashboard to provide real‑time insights and trends.
- Support Account managers and key people in the business with technical elements (e.g., pricing, mapping).
KPI: Produce daily and weekly reports working closely with the Operations Management team.
Work with Tableau reports & dashboards for the above KPIs, approval management & spend reports.
Person Specification (Qualifications, Knowledge, Skills and Experience)
Knowledge: Robust technical knowledge of M&R requirements for the Fraikin fleet.
Skills: Analytical, processing data, project management, leadership, HR management, Microsoft Office & M3 system.
Experience: Minimum 2 years in a senior technical role within a workshop environment, supported by maintenance control, fleet management, cost control and budget controlling knowledge and experience.
- Time served as an HGV/LGV Technician and/or workshop Manager or controller with extensive knowledge of maintenance standards for HGV/LGV/PSV LCV vehicles.
- Previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/contract hire/fleet management vehicles with third‑party suppliers.
- In‑depth knowledge of repair times and parts cost.
- Proven track record of cost management within a similar environment.
- Negotiating and communication skills at all levels.
- I.T. literate and able to produce reports within Tableau or Excel where required to monitor the department’s performance.
- Will work best on own initiative and take pride in ensuring that work is seen through to completion.
- To be flexible in attitude in providing solutions to problems.
- People management including performance appraisals, setting objectives, following Manager responsibilities with HR processes including ER related activities.
What can you expect from working at Fraikin?
We care about our employee’s experiences at work and recognise the positive impact that a great working environment can have on that.
This is why we are proud to have won the Great Place To Work award 2 years running. And as part of our ongoing commitment to employee wellbeing we can boast about our great benefits:
- 25 days annual leave
- Company sick pay
- Company car/Allowance
- Enhanced maternity leave
- Health cash plan with Health Shield
- Perkbox
- 5% employer pension contribution
- Life assurance
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