Job Title: Apprentice Hospitality Supervisor – ICC
Salary: £28,084 per year
Location: 8 Centenary Square, Birmingham, B1 2EA
Reporting to: F&B Event Manager
Hours: 40 hours per week, 5 days a week (start at 6 am; late finishes can be after midnight)
Contractual Requirements: Candidates must be aged 18+
About the Role
We are recruiting an Apprentice Hospitality Supervisor to support and assist in the efficient operations of our live events, ensuring exceptional customer service, maintaining operational standards, and fostering a positive work environment.
Key Responsibilities
- Operations Support: Assist in the smooth running of daily operations, including opening and closing procedures, cleanliness, and organisation. Ensure compliance with health, safety, and sanitation regulations.
- Inventory Management: Support stock checks, receive deliveries, and maintain accurate records.
- Customer Service: Welcome guests, take orders, serve food and beverages, handle inquiries or complaints.
- Service Standards: Monitor dining area, maintain cleanliness, gather feedback, and contribute to improvements.
- Staff Supervision: Supervise and support bar and restaurant staff during shifts, providing guidance as needed.
- Training: Assist in training new team members on responsibilities, service standards, and safety procedures.
- Team Environment: Foster teamwork, resolve conflicts, and recognise employee contributions.
- Cash Handling: Support cash transactions, process payments accurately, and reconcile registers.
- Sales & Inventory Monitoring: Track sales performance and inventory levels to ensure stock availability.
- Cost Control: Minimise waste and adhere to budget guidelines.
- Health, Safety & Environment (HSE): Follow protocols, participate in training, and report hazards.
- Quality Control: Monitor food and beverage quality to ensure consistency.
- Menu Ideas: Contribute ideas for menu improvements and promotional activities.
- Relationship Building: Build positive relationships with customers, suppliers, and vendors.
- Collaboration: Work with colleagues and management to support team goals.
Ideal Apprentice Profile
- Minimum experience: 2 years in hospitality, preferably in restaurant or bar environments.
- Leadership Skills: Ability to lead and motivate a team, with staff supervision experience.
- Customer Service Focus: Track record of delivering excellent service and handling inquiries.
- Regulatory Compliance: Understanding of food and beverage service regulations and hygiene standards.
- Financial Understanding: Basic knowledge of handling cash, processing transactions, and inventory management.
- Communication Skills: Effective verbal and written communication.
- Problem‑Solving: Identify issues and implement solutions in a fast‑paced environment.
- Team Player: Collaborative mindset and ability to work closely with management and fellow staff.
- Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays.
- Desirable Skills & Qualifications:
- Food safety awareness.
- Beverage knowledge, interest in cocktails and wines.
- Technology proficiency: Point‑of‑sale system experience and basic computer skills.
- Networking: Ability to maintain relationships with suppliers and local community.
- Leadership potential: Demonstrated potential with willingness to learn.
- Adaptability and initiative.
- Attention to detail and resilience under pressure.
- Passion for hospitality and commitment to quality service.
- Integrity and ethical standards.
Benefits
- Financial wellbeing programme with preferred rates on salary finance products.
- Aviva Digicare – free annual healthcare check.
- Medicash – discounted health cash plan with cashback on treatments for you and family.
- Pension scheme and life assurance.
- Employee assistance programme.
- Holiday purchase scheme.
- Share‑buy scheme.
- Recognition awards including Be a Star peer recognition and Long Service Awards.
- Employee networks created and led by employees.
- Exclusive benefits & wellbeing site – Perks at Work.
- Entertainment, health & wellbeing, and travel discounts.
- Shopping discounts – up to 15% at high street and online stores via shopping cards.
- Vodafone discounts.
- Ongoing training & development and career pathway.
#J-18808-Ljbffr