Funeral Service Manager

Funeral Service Manager

Location: Worcester & Hereford. Salary: £32,000‑£40,000 per annum, plus benefits. Hours: Monday–Friday 9am–5pm. The role does not include on‑call rotation but requires availability to support the on‑call team.

Responsibilities

• Lead and coach funeral directors and arrangers across the region.
• Build strong relationships with colleagues to drive a consistently high standard of service for clients.
• Inspire teams to achieve the highest possible standards of client care in line with business objectives.
• Analyse and review management information to spot opportunities and drive continuous improvement across the business.
• Take an active role in the community by building relationships with Co‑op businesses and external organisations.
• Ensure certified colleagues are fully supported in maintaining required levels of competency.
• Ensure non‑certified colleagues operate within regulatory guidelines and processes.
• Manage resources across the area, ensuring funeral plan coverage in homes without trained staff.
• Take responsibility for client complaints and issues.
• Carry out inspections of funeral homes to confirm standards are met and premises remain immaculate and presentable.

Qualifications

• Real commercial focus with the ability to spot opportunities and trends.
• Excellent organisational skills and attention to detail for regulatory compliance.
• Confidence communicating and presenting to diverse audiences.
• Ability to coach and mentor teams across multiple locations.
• Strong relationship‑building and customer‑service skills.
• Professional and sensitive communication with clients during difficult times.
• Open mindset about working with the deceased.
• UK manual driving licence.

Benefits

• Competitive salary.
• Pension with up to 10 % employer contribution.
• Annual incentive scheme.
• 28 days holiday (increasing with service).
• Discounts on Co‑op products and services.

EEO Statement

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for the role. Adjustments can be made during the recruitment process as needed.

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