We are recruiting experienced and driven project manager to lead one of the most significant digital transformation programmes.
The Royal Wolverhampton NHS Trust (RWT) and Walsall Healthcare NHS Trust (WHT) are working together to implement Ambient Voice Technology (AVT), specifically Heidi Health, across both organisations. This technology uses AI to automatically generate clinical documentation during patient consultations, reducing the administrative burden on clinicians, improving letter turnaround times, and freeing up more time for direct patient care.
This is a rare opportunity to lead a high-profile, Group-wide digital programme from inception to full roll-out, working at the forefront of AI-enabled healthcare. You will have real ownership, visible impact, and the chance to build lasting change across two NHS Trusts.
As AVT Implementation Manager, you will have end-to-end accountability for planning, coordination and delivery of the Heidi Health deployment across your Trust, working in close partnership with your counterpart at the other organisation.
Working across clinical, digital, informatics, workforce and change management teams - as well as directly with the Heidi Health supplier - you will be the driving force behind adoption, benefits realisation and the sustainability of new ways of working.
Main duties of the job
Your key responsibilities will include:
- Leading the development and maintenance of a comprehensive programme plan, including milestones, dependencies, critical path and resource requirements
- Managing all aspects of phased deployment across priority clinical settings, ensuring delivery on time, within budget and to agreed quality standards
- Leading the change management approach - engaging clinical champions, overcoming resistance and embedding new ways of working across departments
- Developing and delivering a structured stakeholder communication plan across both Trusts
- Coordinating with digital and informatics colleagues to ensure technical readiness, including DPIA completion, IG sign-off, Caldicott and SIRO approvals
- Managing the supplier relationship with Heidi Health, ensuring contractual obligations are met and issues resolved promptly
- Overseeing staff onboarding and training at each deployment site, monitoring adoption rates
- Establishing and maintaining a benefits realisation framework, tracking productivity savings and quality improvements against the approved business case
- Preparing high-quality programme reports, exception reports and presentations for the AVT Implementation Group and Steering Group
- Supporting post-implementation review and lessons learned to inform future digital programmes across the Group
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job responsibilities
We are looking for a senior, self-motivated project manager who thrives in complex, fast-paced environments and has a genuine passion for making digital change work in practice.
You will be able to demonstrate:
- Substantial experience leading complex, multi-stakeholder digital or technology implementation programmes, preferably in an NHS or public sector environment
- Experience managing large-scale programmes involving clinical teams, IT infrastructure and organisational change
- A strong track record of delivering benefits realisation, including establishing frameworks to track and report productivity savings
- The ability to lead and influence multidisciplinary teams without direct line management authority
- Excellent stakeholder management skills, with confidence presenting to senior clinical and operational leaders and programme boards
- Sound knowledge of NHS information governance, GDPR, DPIA processes and data security requirements
- A master's degree or equivalent experience in a relevant field (e.g. project management, health informatics, digital transformation) - essential
- Political awareness and the ability to navigate complex organisational environments across multiple organisations
It would also be advantageous if you have:
- Experience implementing ambient voice technology, clinical documentation systems or AI-enabled digital tools in a clinical environment
- Experience of cross-organisational or group-level programme delivery
The Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trust are two of the largest NHS organisations in the West Midlands, working together as a Group to deliver high-quality healthcare to the communities of Wolverhampton, Walsall and the surrounding areas.
We are committed to being at the forefront of digital innovation in the NHS. This role offers you the chance to be part of something genuinely pioneering - helping to transform how our clinicians spend their time and improving outcomes for our patients.
What we offer:
A high-profile, senior role with real ownership and organisational visibility
The opportunity to lead cutting-edge AI technology implementation at scale across two NHS Trusts
Flexible and agile working arrangements
Staff health and wellbeing support
Qualifications
- Educated to master's level or equivalent experience in a relevant field (e.g. project management, health informatics, digital transformation, business administration)
- Evidence of continuous professional development
- Recognised project/programme management qualification e.g. PRINCE2 Practitioner, MSP, PMP or equivalent
- Postgraduate qualification in Health Informatics or Digital Health (D)
- Quality Improvement Training
Knowledge and Experience
- Substantial experience of leading complex, multi-stakeholder digital or technology implementation projects, preferably in an NHS or public sector environment
- Demonstrable experience of managing large-scale programmes involving clinical teams, IT infrastructure and organisational change
- Experience of benefits realisation, including establishing frameworks to track and report productivity savings
- Understanding of NHS clinical workflows, in particular outpatient, emergency and community settings
- Experience of managing supplier relationships and contractsExperience of working with senior clinical and operational leaders, presenting to boards and programme boards
- Knowledge of NHS information governance, GDPR, DPIA processes and data security requirements
- Experience of implementing ambient voice technology, clinical documentation systems, or AI-enabled digital tools in a clinical environment (D)
- Experience of cross-organisational or group-level programme delivery (D)
Skills and Aptitudes
- Excellent written and verbal communication skills, with the ability to produce high-quality programme reports, business cases and board presentations
- Proficiency in programme/project management tools and software (e.g. Microsoft Project, SharePoint, or equivalent)
- Ability to work effectively under pressure and manage competing priorities in a fast-paced environment
- Self‑motivated with the ability to work autonomously and as part of a team
- Experience using digital health platforms or electronic patient record systems (D)
Flexibility
- Willingness and ability to travel regularly between the Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trust sites
- Ability to work flexibly to meet the demands of the programme, including occasional evening or weekend working during key implementation milestones
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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