Main duties of the job
The purpose of this role is to work in a team to provide high quality administrative support to the Rennie Grove Peace Coordination Centre.
This role will suit someone who
- Would like to help provide an excellent service to people who are using the Rennie Grove Peace clinical services.
- Is organised with good attention to detail.
- Can work flexibly covering early mornings and evenings and weekends.
About us
At Rennie Grove Peace Hospice Care, our unique care provides a lifeline of compassion and support to patients, carers, and families facing progressive life‑limiting illness. We provide palliative and end of life care support, including bereavement services, within Buckinghamshire and Hertfordshire and our patient services are available to adults, as well as patients transitioning into adult services (16 to 25 years.) Bereavement support is offered for all ages to families of patients and those around them, as well as throughout the community, in schools and workplaces.
We are proud to offer care in the place that best suits the individuals’ needs, whether that’s at home, in a care home, in a short stay in our inpatient unit, out in the community, or in our purpose‑built Living Well Centre facilities. As a hospice care charity, we have offered this support, free of charge, for over 40 years.
Our staff team of 340+ includes a wide range of patient‑facing disciplines plus operational support based in Watford, Tring, St Albans, Chalfont St Giles and Berkhamsted. The Charity is now one of the larger UK hospice charities, reaching a GP population of 797,037 of whom 75% live in Hertfordshire and 25% in Buckinghamshire.
Job responsibilities
- Acting as the first point of contact for patients, families and professionals and provide a kind and knowledgeable response when dealing with callers and knowing how and when to elevate.
- To deal appropriately and sensitively with all callers, adhering to hospice policies on confidentiality at all times.
- Working collaboratively with others in the Coordination Centre, including clinical colleagues and support them to ensure the patient and family receive the appropriate care in a timely way.
- Ensuring that data entry on to the clinical systems is complete and accurate.
- Work on a rota basis covering 8am to 6pm, seven days a week.Acting as a Rennie Grove Peace Hospice Care ambassador
Additional Criteria
- If you are disabled and satisfactorily meet the job specification, we will invite you to interview. You can contact us to let us know if you need any adjustments during the recruitment process.
- Good standard of general education, including Mathematics and English to GCSE level or equivalent.
- Excellent working knowledge of MS Office packages including Word, Excel and PowerPoint.
- An attention to detail with all types of information and data entry.
- Excellent communication skills, both written and verbal.
- Demonstrates a can do attitude to work‑related situations.
- Able to work alone and as part of a team.
- Proven experience of working with databases.
- Some knowledge of healthcare services for patients towards the end of life.
- Sensitivity and understanding to the needs of your team and customers, many of whom may have experienced Rennie Grove Peace Hospice Care services or have been bereaved.
- Know the limits of your knowledge and understand when to elevate issues or concerns.
- Understand own level of competency when dealing with sensitive patient or carer conversations including information giving, referring to the Team Lead or Service Manager when required.
- Be a perfect match with our values: -We are caring and compassionate, -We engage and empower, -We strive for excellence, -We develop and innovate, -We respect and value.
- Understanding of medical terminology.
- Understanding of using SystmOne (IT clinical system).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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