Job Title
Warranty Administrator
Location
Thame (office-based with hybrid working after probation)
Contract Details
Full time, Permanent
Hours
Monday to Friday, 9:00am - 5:00pm
Overtime - Saturday (1 in 4 rota), 9:00am - 1:00pm, paid at time and a half
Salary
£24,000 per annum + overtime
About Our Client
Our client is a well-established and customer-focused organisation operating within the automotive and claims sector.
Benefits & Perks
- 25 days holiday rising to 27 with length of service. Additional birthday day off + Buy annual leave scheme
- Hybrid working – up to 2 days per week from home after successful completion of probation
- Private Healthcare upon successful completion of 6-month probationary period
- Death in Service @ 4x salary from day one
- Critical illness @ 2 x salary from day one
- Auto-enrolment Pension after 3 months, 5% employee contribution, 4% employer contribution.
- Supportive and collaborative team environment
- Comprehensive training and ongoing development
- Modern office environment
Responsibilities
- Act as the first point of contact for customers, handling incoming calls and emails in a professional and friendly manner
- Provide clear explanations of the claims process while ensuring customer enquiries are managed accurately and within agreed timeframes
- Open and build claims files, ensuring all relevant information is gathered at first contact and accurately recorded on internal systems
- Liaise effectively with Technical Incident Managers and Technicians, keeping them fully informed on current claims
- Ensure all administrative tasks within the Claims department are completed within agreed timeframes
- Process and check invoices, ensuring accuracy prior to authorisation and payment
- Manage customer, dealer and repairer correspondence, including estimates and general queries
- Register and log complaints in line with company procedures
- Ensure compliance processes and GDPR standards are followed at all times
- Support the wider Claims team and other departments when required
Skills and Attributes
- Strong customer service background with excellent communication skills
- Confidence dealing with customers over the phone and via email
- Accurate data entry skills with strong attention to detail
- Ability to work well under pressure and manage multiple tasks
- Proactive team player with a positive and professional attitude
- Reliable, accountable and able to demonstrate integrity
- Strong problem-solving skills and ability to show initiative
Desirable Skills
- Previous experience within a claims, insurance, automotive or customer service environment
- Knowledge of motor vehicles (advantageous but not essential)
Equal Opportunities
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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