Warranty Administrator

Job Title

Warranty Administrator

Location

Thame (office-based with hybrid working after probation)

Contract Details

Full time, Permanent

Hours

Monday to Friday, 9:00am – 5:00pm

Overtime – Saturday (1 in 4 rota), 9:00am – 1:00pm, paid at time and a half

Salary

£24,000 per annum + overtime

About Our Client

Our client is a well-established and customer-focused organisation operating within the automotive and claims sector.

Benefits & Perks

• 25 days holiday rising to 27 with length of service. Additional birthday day off + Buy annual leave scheme
• Hybrid working – up to 2 days per week from home after successful completion of probation
• Private Healthcare upon successful completion of 6-month probationary period
• Death in Service @ 4x salary from day one
• Critical illness @ 2 x salary from day one
• Auto-enrolment Pension after 3 months, 5% employee contribution, 4% employer contribution.
• Supportive and collaborative team environment
• Comprehensive training and ongoing development
• Modern office environment

Responsibilities

• Act as the first point of contact for customers, handling incoming calls and emails in a professional and friendly manner
• Provide clear explanations of the claims process while ensuring customer enquiries are managed accurately and within agreed timeframes
• Open and build claims files, ensuring all relevant information is gathered at first contact and accurately recorded on internal systems
• Liaise effectively with Technical Incident Managers and Technicians, keeping them fully informed on current claims
• Ensure all administrative tasks within the Claims department are completed within agreed timeframes
• Process and check invoices, ensuring accuracy prior to authorisation and payment
• Manage customer, dealer and repairer correspondence, including estimates and general queries
• Register and log complaints in line with company procedures
• Ensure compliance processes and GDPR standards are followed at all times
• Support the wider Claims team and other departments when required

Skills and Attributes

• Strong customer service background with excellent communication skills
• Confidence dealing with customers over the phone and via email
• Accurate data entry skills with strong attention to detail
• Ability to work well under pressure and manage multiple tasks
• Proactive team player with a positive and professional attitude
• Reliable, accountable and able to demonstrate integrity
• Strong problem-solving skills and ability to show initiative

Desirable Skills

• Previous experience within a claims, insurance, automotive or customer service environment
• Knowledge of motor vehicles (advantageous but not essential)

Equal Opportunities

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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