Customer Service Executive

We are recruiting a Customer Service Executive for an established and fast-growing manufacturer.

As a Customer Service Executive, you will play a key role in delivering outstanding service to customers. You will develop a strong understanding of customer needs, process orders efficiently and accurately, and provide proactive solutions to any issues that arise. This role requires a high level of professionalism, attention to detail, and a genuine commitment to exceeding customer expectations.

Key Responsibilities

Customer Service & Order Management

• Build and maintain strong customer relationships
• Process orders with speed and accuracy
• Recommend alternative products when items are out of stock
• Promote new products and initiatives
• Maximise order fulfilment by liaising with Supply Chain and Warehouse teams
• Provide clear and confident product information over the phone

Customer Experience

• Deliver exceptional service, consistently going above and beyond
• Develop a detailed understanding of individual customer requirements
• Demonstrate empathy and offer practical, achievable solutions
• Communicate clearly and effectively, both verbally and in writing
• Handle complaints professionally, aiming for positive resolution

The ideal candidate will be friendly and professional with good attention to detail and a high level of accuracy.

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