Position: Hotel Operations Manager
Location: Bromley
Salary: £39,000 – 45,000
This Hotel Operations Manager is a senior operationally focused role with responsibility for the smooth day‑to‑day running of our site and Food & Beverage Operations. The Hotel Operations Manager will be highly visible on site, leading from the front, setting F&B standards, and ensuring an excellent experience for members, guests, and banqueting guests.
The Hotel Operations Manager will play a key role in driving service quality, team performance, operational efficiency, and commercial results across a busy events focused business with multiple bars and banqueting facilities including grounds for large outdoor events.
Hotel Operations Manager Key Responsibilities
- Oversee daily hospitality, bar, and event operations, ensuring high standards
- Lead, recruit, train, schedule, and manage bar and event teams
- Act as a site key holder, responsible for opening and closing procedures
- Plan, coordinate, and deliver events
- Manage stock control, ordering, deliveries, suppliers, and inventory systems
- Oversee cash handling, tills, EPOS systems, and operational reporting
- Monitor sales performance, labour costs, margins, and operational budgets
- Drive profitability through effective cost control and efficient resource planning
- Handle member and guest queries professionally and effectively
Hotel Operations Manager Qualities
- Proven experience in hospitality F&B operations, bar management, events management, banqueting or a similar senior operational role
- Strong people leadership skills with the ability to motivate and manage teams
- Commercially aware with experience managing costs, margins, and operational performance
- Highly organised, resilient, and comfortable managing multiple priorities
- Hands‑on, proactive, and solutions‑focused
- Flexible to work evenings, weekends, and live events as required
Hotel Operations Manager Rewards
- A senior, visible role within a respected and evolving venue
- The opportunity to shape operations, standards, and team culture
- Exposure to a diverse events programme and a growing hospitality offer
- Supportive senior leadership and scope for future progression
- Staff discount
- On‑site gym
- Enhanced sick leave after probationary period
- On‑site parking
- Company pension
We are an equal opportunities employer, we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations, and people with disabilities.
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