Who We Are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What We Do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Job Title: Billable Works Coordinator
Location: Aldershot, Hampshire, GB, GU11 2AA
Contract Type: Permanent, Full-Time
Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week)
Salary: £24,000 – £27,000 per annum
About The Role
As a highly organised and proactive Billable Works Coordinator, you will manage data, collate repair reports, and compile information to support the delivery of small works projects. You will handle the team’s inbound email inbox, distributing work enquiries from Pinnacle to the appropriate Small Works Manager and ensuring information is captured accurately and efficiently.
You will also be the first point of contact for military families, communicating professionally over the phone to gather details and provide updates. Working directly with Tier 1 contractors, you will ensure clear communication and timely progress on all projects.
You will work closely within a small team of three and with the wider team across SW and SE. You will manage your own workload and priorities. The role is entirely office based, Monday to Friday, 8:00am to 5:00pm, with occasional travel required across the Southeast and Southwest for meetings or training.
What We’re Looking For
- Confident, professional, and well‑organised, able to work independently and use initiative.
- Excellent data management and reporting skills, with strong command of Microsoft Excel for collating, analysing, and presenting information clearly.
- Outstanding communication skills, both written and verbal, with a professional and approachable manner when dealing with clients, contractors, and military families.
- Attention to detail, reliability, and the ability to prioritise tasks in a busy environment.
- Proficient with all Microsoft Office packages. Experience using Maximo applications is advantageous, as is previous experience in a facilities, maintenance, or project coordination environment.
- Ability to obtain and maintain BPSS clearance.
- Full UK driver’s licence is advantageous, as site is not accessible by public transport.
Benefits
- Up to 6% contributory pension scheme
- 25 days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
- Employee discount and reward schemes
Equal Opportunity Employer
VIVO is an equal opportunity employer committed to building a diverse and inclusive organisation that supports the needs of all. We make reasonable adjustments at interview through to employment and encourage applications from a diverse candidate pool. We are a Disability Confident Leader and provide opportunities for disabled applicants who meet the minimum criteria for the job.
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