Team Manager
Speedy Hire | Glasgow
Working Hours
07:30 to 17:00
42 hours per week
Location
Glasgow
About the Role
An exciting opportunity has arisen for a Team Manager to lead, coach, and develop a high‑performing team, ensuring the delivery of exceptional service to both internal and external customers.
This is a hands‑on leadership role where you will take full ownership of team performance, drive engagement, and shape a positive, professional culture. You will play a key role in influencing behaviours, improving processes, and ensuring your team consistently meets and exceeds expectations.
Key Responsibilities
- Lead, motivate, and manage a team to deliver outstanding customer service
- Provide day‑to‑day direction, guidance, and support to team members
- Coach and develop individuals through regular feedback, training, and performance reviews
- Conduct appraisals, manage performance, and handle disciplinary matters where required
- Monitor team performance against KPIs, identifying areas for improvement and implementing solutions
- Drive a culture of accountability, teamwork, and continuous improvement
- Build strong relationships with internal stakeholders and external customers
- Ensure workloads are effectively planned, prioritised, and delivered within deadlines
- Act as a role model for professionalism, customer focus, and company values
- Support the delivery of the ESG Strategy - Decade to Deliver
What We're Looking For
- Proven experience leading, motivating, and managing a team, with the ability to influence and engage stakeholders
- Strong coaching and development skills with a track record of improving team performance
- Confident decision‑maker with a proactive and solutions‑focused approach
- Excellent organisational and communication skills
- Strong customer service experience, both internally and externally
- Ability to build and maintain strong client relationships
- Experience using systems such as Axapta, On‑Guard, and Microsoft Office
- Ability to prioritise workload and perform under pressure to meet deadlines
- Previous experience within the hire industry is desirable
Training and Development
We will provide everything you need to succeed in this role. You will benefit from full on‑the‑job training, supported by dedicated product and system training teams. We are committed to employee development and offer tailored learning programmes to support your career progression.
Work Life Balance
Speedy operates an industry‑leading Work Life Balance initiative, demonstrating our commitment to colleague wellbeing. We actively support flexible and hybrid working arrangements, including flexible start and finish times, shorter working days, term‑time hours, and job share opportunities.
What We Offer
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop - discounts and offers across a wide range of retailers
- Green Commute Initiative - cycle to work scheme
- PAM Employee Assistance Programme (EAP) - free and confidential support and counselling
Speedy also offers a Career Line of Sight, providing clear visibility of progression opportunities and career pathways within the organisation.
Speedy is an equal opportunity employer. We embrace diversity in all its forms and are committed to creating an inclusive environment where everyone can do their best work.
All applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability.
All roles require proof of right to work in the UK prior to the start of employment.
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