We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 37.5 hours er week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends)
Pay: £14.22
What’s on offer:
- Competitive pay
- Overtime available (time and half)
- Full training provided
- Weekly pay
- Opportunity to progress within a growing IT team
- Temp of the Month - vouchers!
Duties include:
- Providing first-line IT support to external clients, resolving queries efficiently and professionally
- Logging, tracking, and updating support tickets accurately in the system
- Troubleshooting hardware, software, and network issues, escalating where necessary
- Guiding clients through step-by-step solutions over the phone or via email
- Maintaining clear documentation of common issues and solutions to support team knowledge
- Supporting the team with general IT tasks and contributing to ongoing process improvements
- Ensuring high levels of customer satisfaction and building strong relationships with clients
Who we’re looking for:
- Fluent in English and Dutch, written and verbal
- Strong customer service skills
- Previous call centre experience beneficial but not essential
- Organised and methodical in approach to work
- Previous experience in IT support is beneficial but not essential
If you are the candidate we are looking for then please apply today or call 01733 558877 for more information.
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