Associate Product Support Specialist, Upper Extremities – East Anglia & Essex

Do you want to work for one of the world’s leading medical device organisations? We aim to make a difference to patients’ lives everyday by delivering innovative products and technology to improve healthcare. In this role you will support surgeons and hospital staff in Upper Extremities portfolio, provide clinical product support, give training and resolve technical issues.

Responsibilities

• Provide clinical product support and on‑site guidance during surgeries.
• Resolve technical product and service issues and give training/education to assigned accounts.
• Communicate product benefits and clinical applications to surgeons and staff.
• Build relationships with stakeholders and use open questioning techniques to ascertain needs.
• Achieve sales results in line with annual sales targets and KPI metrics.
• Maintain existing customers and collaborate with the Sales Team and other departments.
• Administer IT‑based customer database/CRM tools.
• Participate in in‑house meetings to discuss organizational and business issues.
• Support/maintain quality and customer satisfaction.
• Contribute to basic business planning with mentor and manage daily, weekly, monthly planning.

Clinical/Technical Expertise

• Serve as front‑line clinical and technical support before, during and after procedures.
• Educate surgeons and staff on clinical benefits and best practices.
• Complete designated training levels and understand basic manual procedures.
• Competently cover complex primary and revision procedures.

Qualifications

• Excellent communication, analytical and planning skills.
• Aptitude for learning and flexible approach to work.
• Strong teamwork, networking and computer skills (MS Office).
• Tech savvy and experienced working in theatre (beneficial).
• Willingness to travel and occasional weekend work.
• Positive, solution‑oriented attitude with ethical integrity.
• Interest in anatomy and physiology.
• Valid UK driver’s licence.

Benefits

• In‑house product training program.
• Comprehensive rewards package including bonuses, commissions, healthcare, family and parenting leaves, wellness programmes, onsite gym and restaurants, discount purchase programmes, and service and performance awards.
• Mobile phone, iPad, laptop, and company car or car allowance.
• Opportunity to discover strengths and own career development.
• Winning team committed to achieving more and delivering remarkable results.

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