Invoice Query Administrator

Contract Type: Fixed Term Contract 9-12 months

Location: Slough

Shift: Mon – Fri

Join the UK’s premier parcel delivery company

What you’ll do

We are currently hiring for an Invoice Query Administrator based in Slough on a hybrid working basis (2 days working from home – after probation period) Monday – Friday 9am – 5.30pm.

The invoice Query Administrator is responsible for logging, investigating & resolving customer invoice queries.

Key Role Responsibilities

• Input customer invoice queries received by telephone or in writing
• Investigate queries, calculate any credit due and recommend credit value where necessary, in particular specific credit reasons
• Work within specified timescales for resolution of Invoice Queries within allocated locations
• Assist outside of allocated locations as required
• Complete daily & weekly log sheet of work processed

What We Can Offer You

We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect:

• Annual Leave: At least 28 days of annual leave (including Bank Holidays).
• Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.

What We’re Looking For

• Customer Service experience
• Excellent telephone manner
• Knowledge of Microsoft Word, Excel & Outlook
• Team player with ability to remain focused on task

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