We are seeking a dedicated Restaurant General Manager to lead the team at Willett’s, The Cadogan’s neighbourhood British bistro and bar. This key position offers a unique opportunity to drive the continued success and evolution of Willett’s, building on the exciting momentum of its recent opening.
The ideal candidate will be passionate about delivering exceptional guest experiences, leading a high-performing team, and building strong relationships within the local community.
Reporting to the Director of F&B, the Restaurant General Manager will be responsible for overseeing the quality and efficiency of all Willett’s operations.
Key Responsibilities
- Complaint handling
- Opening/closing duties (cash handling)
Responsibilities
- Daily operations management (staffing, scheduling, inventory)
- Team supervision and coordination
- Staff hiring, training, and evaluation
- Guest satisfaction and revenue enhancement
- Complaint handling
- Health & Safety and policy compliance
- Menu collaboration with Executive Chef
- Staff meetings and briefings
- Opening/closing duties (cash handling)
- Cleanliness maintenance
- Reservation and seating management
- Financial report analysis (improvement/cost control)
- Involvement in Marketing and promotional initiatives
- Build rapport and relationships with the local community
- SevenRooms database management
- Support other F&B outlets when and if needed
- Other duties as assigned by the F&B Director
Qualifications
- Proven experience in restaurant/bar management
- Strong leadership and team management skills
- Excellent guest service and communication skills
- Knowledge of health & safety and food hygiene standards
- Ability to analyse financial data and implement cost control measures
- Experience with marketing and promotional initiatives
- Flexible and adaptable
Benefits
The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive salaries
- Complimentary and preferential rates for experiences at our iconic destinations, as well as on-site Guest Experiences
- Life assurance
- Company sick pay
- Increased annual leave entitlement with length of service
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
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