Technical Support Engineer

Technical Support Engineer Cloud, Cybersecurity | Belfast (Hybrid) Location: Belfast Type: Permanent About the Opportunity: This role sits within a fast-growing cloud security environment, supporting a modern platform focused on real-time threat detection and cloud infrastructure protection. Youll play a key role in troubleshooting complex issues and supporting customers using cutting-edge cloud and security technologies. What Youll Be Doing: Provide technical support via chat, email, and collaboration tools Diagnose and resolve customer issues across cloud and platform environments Escalate complex problems to engineering and product teams where required Build strong relationships with customers and provide product guidance Create and maintain support documentation and knowledge base articles Log and track issues to ensure timely resolution and communication Continuously develop technical knowledge across cloud and security domains What Youll Bring: 13 years in a technical support or customer-facing engineering role Strong experience with MySQL Exposure to cloud technologies and containerisation (Docker, Kubernetes) Experience with Linux and networking fundamentals Familiarity with monitoring and analysis tools such as Grafana or OpenSearch Understanding of cybersecurity concepts, particularly in cloud environments Strong communication skills and ability to support customers effectively Why Join: Opportunity to work in a modern cloud security environment Exposure to cutting-edge technologies across cloud and cybersecurity Strong learning and development opportunities Collaborative, high-growth team environment If you’re interested or have any further questions on the role, please feel free to reach out to Eve Geddis directly on LinkedIn. Benefits: Medical Aid / Health Care Pension Fund…