Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organisations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fuelled by advanced systems and technology, that fulfil complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies.
JOB SUMMARY
We are looking for a Quality and Compliance Manager to join our team in Wales! Based out of our warehouse in Llanelli, this role will be responsible for our three warehouses in Wales and so would require an element of travel to other sites.
Quality Assurance & Compliance Manager will be responsible for ensuring that all organisational processes, products, and services comply with regulatory requirements, industry standards (such as ISO 9001), and internal quality benchmarks. This role plays a critical part in safeguarding Metro reputation, driving compliance initiatives, and fostering a culture of quality and accountability across operational sites.
The role is based within a high-security environment, so would be ideal for an existing professional in the space to step across into a new role, perhaps to experience a new industry or try a new challenge.
RESPONSIBILITIES:
Within the role, the following are the kinds of tasks and responsibilities that will be included. If you spot something that you’re not able to do, or you haven’t come across before, that is OK. We don’t expect candidates to know how to do everything on this list.
- Lead and ensure that the company successfully implements all accreditation and compliance standards across operational sites.
- Ensure compliance management best practice is applied - Liaise and lead with site and general managers to ensure compliance management best practice is applied and complied to.
- Embed best practices and engage / communicate with stakeholders to enable a culture of compliance and improvement mindset within Metro operations.
- Ensure that Metro operate within all current legislation.
- Produce regular reports and statistics on a daily, weekly, and monthly basis. Analyse and identify areas for continuous improvement.
- Introduce required training for compliance and be responsible for the co-ordination of training.
- Maintain up to date training records and reports for the Senior Team / LLP as required
- Conduct regular audits and checks to ensure all sites are operating to the legislations and compliance regulations required.
- Report any lapses from legislation or compliance of sites as required to the appropriate level of seniority. Identify the areas of risk to the business and develop appropriate contingency
- Engage and work in partnership with contractors, suppliers or from approved organisations (e.g. ISO, ONR and LLP,).
- Maintain up to date knowledge of the industry (e.g. ISO, industry journals) and how it applies to Metro’s business and therefore to our customers.
- Develop, agree and manage the QA operation with respect to customer and company objectives.
- Understand our customers’ priorities and drive business improvements to aid resolution
- Support the recruitment, train, develop and motivate staff within framework of job descriptions, and competency and skills matrix.
- Provide technical advice for all areas of the business.
- Collaborate with other managers on site to ensure facility checks are completed.
- Develop / maintain relationships primarily with the customer and Metro Supply Chain in Canada
- Follow work instructions provided, complying with our ISO accredited standards ISO 9001 & 14001
- Communicate any non-conformances within the ISO accredited management system.
- Raise any upcoming changes which could affect the ISO accredited management system.
- Follow environmental policies and procedures and highlight any risks to personnel or the environment.
- Ensure compliance with all legislative bodies and local authorities.
- Lead the implementation of ISO14001 to the Metro GD sites.
EXPERIENCE:
- Demonstrable experience within a logistics or manufacturing environment or similar
- Experience of managing external relationships with enforcement authorities and external agencies/organisations.
- Experience in accreditation submissions, approval, and ongoing management – ISO
- Experience in conducting audits, creating and managing documents and quality management systems.
- Extensive knowledge of ISO 9001 & introduction to 14001
- Experienced in Warehouse Management Systems
- Effective people management skills to enable a high-performance team culture
- Experienced leading internal stakeholder engagement with the ability to influence best practices
KNOWLEDGE AND SKILLS:
SKILLS
- Excellent written and oral communication skills.
- A team player who can influence peers and deliver performance improvements through a structured and systematic approach.
- Change management skills and leading multi-site business projects.
- Highly numerate and literate with excellent IT skills, specifically Microsoft platform.
- Demonstrates good coaching, influencing and presentation skills with a proven ability to deliver training.
- Be able to work in a consistent calm, controlled, positive and effective manner under own initiative in a changing environment.
- Understanding of continuous improvement methodology and problem solving.
MEASUREMENTS OF SUCCESS
- Continued accreditation of ISO 9001 & introduction of 14001
- Consistently meets or exceeds daily operations KPIs for pick accuracy, quality, damages and safety.
- Positively influences performance of others to achieve team operational KPIs.
- Provides proactive, accurate, fact-based feedback regarding team member performance, as needed
- Team Briefing Meetings:
- Consistently and actively participates raising team members concerns in a proactive and professional manner
- Takes the lead for specific topics
Why Join Us:
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Company sponsored social events
- Community volunteering
- Death in Service
- Medical Cover
- BUPA Cashplan
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team