We are working with a leading broadcast and media technology company who are currently recruiting for a Senior Project and Support Engineer to join their team.
This role offers a blend of project delivery and technical support, ideal for an engineer who enjoys working on complex systems, engaging directly with customers, and travelling internationally to commission solutions on-site.
The Role
You will work across both project and support functions (with a focus on projects), taking ownership of delivering and commissioning software installations while also supporting live customer environments. You will collaborate closely with internal teams including Project Management, Development, and Sales.
Key Responsibilities
- Deliver and commission software solutions for customer projects globally
- Install, configure, test and integrate systems in line with project plans
- Support existing customer systems, diagnosing issues and implementing fixes
- Investigate faults, capture logs, replicate issues and raise detailed tickets for development teams
- Work closely with engineering and development teams to test and validate fixes prior to release
- Provide customer training and technical guidance
- Document system configurations and support handover processes
- Contribute to continuous improvement in delivery and support processes
- Mentor junior team members and support more complex project work
Requirements
- Experience within broadcast, media, playout, or similar technical environments
- Strong technical and analytical mindset with the ability to troubleshoot complex systems
- Experience delivering projects and/or commissioning systems on-site
- Customer-facing experience with strong communication skills
- Knowledge of IT infrastructure including Windows Server, networking, and system performance tools is advantageous
- Familiarity with technologies such as SQL, XML, TCP/IP, and monitoring tools is beneficial
- Exposure to broadcast standards, media workflows, or automation systems is desirable
- Ability to work independently and as part of a wider global team
- Willingness to travel internationally on a regular basis
The Opportunity
- Fully remote working model
- Regular international travel and exposure to global projects
- Work with cutting-edge broadcast and media technology
- Opportunity to contribute to both project delivery and ongoing support
- Collaborative and supportive working environment with opportunities to grow
If you are an experienced engineer looking for a role that combines technical depth, customer interaction, and international project work, we would love to hear from you.