Citrus Recruit are excited to be recruiting for an Administrator for a well-established organisation based within the automotive industry.
This role is the first point of contact for customers making vehicle warranty and insurance claims.
You will gather accurate information from customers, explain the claims process clearly, and pass your full brief to the Warranty Manager to continue the claim.
Excellent and calm telephone manner, strong listening skills, and the ability to take clear notes while speaking to customers are essential. You will be well organised and customer-focused.
Hours: 9am to 5pm (with a one-hour unpaid lunch break) Monday to Friday
1 Saturday in every 4, hours 9-1 however this is paid as overtime at time and a half
As an Administrator you will be responsible for:
- Act as the first point of contact for customers via telephone and email, handling enquiries in a professional, friendly and reassuring manner
- Calmly gather detailed and accurate information from customers and record it clearly on the CRM system
- Explain the claims process clearly and concisely, ensuring customers understand next steps
- Ensure the maximum amount of information is captured at first contact to avoid delays
- Ensure all administrative tasks within the Claims department are completed within agreed timeframes
- Manage and respond to emails promptly, or pass them to the appropriate team member where required
Skills & experience required
- Excellent customer service skills
- Confident and clear communicator with a calm and professional telephone manner
- Ability to take accurate notes while speaking to customers
- Proficient in Microsoft Word and Outlook
- Strong attention to detail and accuracy when entering data
Benefits
- Salary £24,000
- 25 days holiday. Additional birthday day off + Buy annual leave scheme
- Death in Service
- Critical illness
- Private Healthcare upon successful completion of 6-month probationary period
- Auto-enrolment Pension after 3 months, 5% employee contribution, 4% employer contribution.
- Enhanced Maternity & Paternity pay
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
While we make every effort to reach out to all candidates. If you don’t receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.
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