Senior Customer Success Lead (Adoption & Enablement)
London | Hybrid
Up to £95,000 depending on experience
Datatech Analytics is partnering with a scaling AI and SaaS data platform helping organisations unlock the full value of their data.
The product is gaining real traction. Now the focus shifts to what matters most, ensuring it’s implemented effectively, adopted by users, and embedded into how teams actually work.
The role
This is a senior, high visibility Customer Success position with a genuine greenfield element.
You’ll work closely with enterprise clients to drive implementation, adoption, and long term value, while also enabling teams to confidently use the platform day to day.
Internally, you’ll partner with product and engineering to shape how the platform is delivered, supported, and continuously improved.
You won’t just manage accounts. You’ll define how Customer Success and enablement operate as
the business scales.
What you’ll be doing
• Leading enterprise customer relationships from onboarding through to growth
• Driving implementation and embedding the platform into client workflows
• Owning adoption, usage, and value realisation across accounts
• Designing and delivering enablement programmes, training, and user guidance
• Helping stakeholders understand and act on platform outputs
• Building playbooks, frameworks, and best practice for CS and enablement
• Acting as the bridge between customer, product, and engineering
• Identifying expansion opportunities through strong delivery and engagement
What they’re looking for
• Experience managing enterprise customers in SaaS, AI, or data platforms
• Strong commercial awareness, able to link usage to business outcomes
• Hands-on operator, comfortable owning delivery, adoption, and enablement
• Experience embedding products into client environments, not just onboarding
• Comfortable building structure, playbooks, and scalable approaches
Why this role
• Greenfield opportunity to shape Customer Success and enablement
• High-impact role, close to product and leadership
• Focus on real adoption and outcomes, not just account management
• Strong growth trajectory as the business scales
If you enjoy building functions, enabling users, and making sure technology actually delivers value, this is worth a conversation.
Justin Toomey
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